It sounds really frustrating for you. I would hope they would be able to provide some alternative such as a telephone number for the emergency call centre. (Via complaints procedure?) I guess it's only critical if he is alone in the house. By the time my dad was in the falling stage there was always someone else around to call for help. He had about 60 falls with 2 minor injuries. We were lucky! The authorities should be looking at ways to prevent injury - via walking aids etc. Sadly the falling stage can change fairly swiftly to wheelchair use - maybe worth preparing for this. All the best! K🌈
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