Service managers Role

[Cakes2695]

Hello All

Has anyone got any advice regarding the role of a Service manager. My daughters situation is Single occupancy with 247 care. The company provided didn't make it clear at the beginning that the service manager already had 4 services over a large area to look after so my daughter is Team 5. The SM covers employee sick /holiday cover for each housed also covers the area manager plus taking their own holidays. The area manager covers her role . They don't have anyone else. They have no plans as an organisation to improve this or find new employee . Therefore the agreement to visit 1 day per week goes out the window. New staff members aren't supported and things like oral hygiene, house hygiene starts to disintegrate. This really effect the person receiving the care.

Any advice on expectation and other similar service experience would help .

Thanks

[Greatauntie]

I would love to give more encouragement and advice but is same experience from clients point of view. supported living house of 3, deputy manager can only only call once every 3, usually 4 weeks, to check cash record mainly. Says she has 2 other places to look after and cannot call more. Manager above her is based hundreds of miles. No cover when she is on holiday.

[greenapple123_]

I’m guessing you’ve already spoken to management about this. The only short term plan is to find out when the SM is on leave then maybe yourself could visit more often during that time to keep an eye on things. Long term if this is company policy, a new care provider may be something you’ll have to look into.