Feedback From Care Company

[Butlins01]

Hi, I am a family Carer and I enquired about feedback from the Care company and one support worker said they were happy to give feedback and thought it was important to share this with relatives, as it was beneficial for the Client and family Carers, but another support worker said they had no feedback to give at all.

The manager said that the support workers are not required to give any feedback. I understand it is up to the relative to give permission for feedback, which they have done.

Has anyone got any advice on this?

Thanks

[Blue4rose]

You would probably be best to ask the manager to get feedback from the carers to pass on to you and discuss any issues. It would be the managers role to keep things under review.

[Butlins01 in reply to Blue4rose]

Thanks for the advice. If I have any issues with the support, would it be the manager I speak to not the Support workers? My son is going into supported living and the manager has asked if the support workers contact me with anything, which I am ok with as long as it's not essessive, as my son will be contacting me every day as well, but should the support workers be contacting the manager with any issues and the manager be the one to contact me?

[49Twister in reply to Butlins01]

I would say yes definitely the managers job and not the support workers.

[Moeketsi in reply to 49Twister]

The company I work the manager gives reviews every week , if they is a incident you be notified right away...... the fact of staying in the dark is torture.

[Butlins01 in reply to Moeketsi]

Yes it would be, not knowing anything

[Butlins01 in reply to 49Twister]

Thanks

[Blackhouse]

The company which supports my daughter most days has a review every 6 months. We meet and discuss a written report. This tells us how things are and, if any changes are needed, we look into the options available.A second company we use has a meeting with us annually.

It is in everyones interest to know how things are going - how else can we know if the support is appropriate?

[Butlins01 in reply to Blackhouse]

Thanks for the advice

[Butlins01]

Yes I agree, it is in everyones best interests to know how things are going with the support, otherwise I have found this does not benefit the person you care for. I find it odd that the manager has said that the support workers are not required to give feedback but then it was the manager who also asked if it was ok for the support workers to contact me over anything

[Blue4rose]

There is probably a bit of misunderstanding. Whilst the manager has overall responsibility there maybe times you just need to speak to support workers about day to day issues. It is best to be able to communicate with both as appropriate.

[Butlins01 in reply to Blue4rose]

I understand, thanks again