man your help lines: I have tried to phone a couple... - Headway

Headway

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man your help lines

Jill777 profile image
5 Replies

I have tried to phone a couple of times this week and no one answers or phones back. reading the posts lot of them say to phone headway good advice if there is someone there.

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Jill777 profile image
Jill777
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5 Replies
moo196 profile image
moo196

Have you tried the local headway group too?

Jill777 profile image
Jill777 in reply to moo196

thanks for you input i did get a turn phonecall x

Painting-girl profile image
Painting-girl

Oh dear Jill. that's hard once you've decided to ring.

I wonder what's happening? This is the link to the page for the local groups

headway.org.uk/supporting-y...

You could always try the helpline email too?

helpline@headway.org.uk

I see from this page that the phone line is only open office hours 9-5 Monday to Friday ?

Let us know how you get on?

headwayuk profile image
headwayukPartnerHeadway

Hi Jill, really sorry to hear this - we're experiencing some staffing issues at the moment with a number of the team contracting Covid-19.

Can we suggest you leave a voicemail message if we don't answer and someone will call you back? Or you can email with your details to helpline@headway.org.uk

We're sorry for any inconvenience and will certainly do our best to support you.

Best wishes,

Andrew

Jill777 profile image
Jill777

Thanks for the lovely reply so sorry to everyone if i am coming across as abrupt or rude last couple of days. blame the brain xxx

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