It's so much of a farce that it's funny.
The CAB applied to PIP for me in June. Had an appointment in August, went to that and was told it had been cancelled because the system was down, they said they would arrange another appointment.
At the beginning of October I phoned the DWP to ask when I would get an appointment. They told me that the claim had been cancelled because I did not attend the appointment in August. The DWP asked if I could prove that I attended. I said yep check the building signing in book and the CCTV, I described the the woman from Capita.
To be fair the DWP supervisor was supportive and was very annoyed and she told me she would sort it out quickly. It was and today I went for my PIP assessment.
I got to the building and signed in and spoke to the receptionist. She is the building receptionist and has nothing to do with Capita. I said her booking in system was handy. I told her what had happened before and she said they do it all the time, it's the normal process.
So I sit and wait and after a while an angry looking woman comes through a door and storms out of the building. A scruffy man in an oversized suit and creased manky flannel shirt came out and went to the woman who was puffing on a fag outside the building. They had a to do and came back in and disappeared.
That same woman then came out 5 mins later and invited me into a room. It was sealed, no windows and was full of bright LED lights. (I had written to capita two weeks earlier saying that I had a big problem with LED lights). I told her the problem and she said they never told us. She refused to move to a different room, she refused to switch some of the lights off. I said fine just get on with it.
She started asking questions about hospital appointments and about who I was with concerning the BI, I told her and she asked if I had a support worker. I said no I don't need one. She then said that she felt that she could not interview me without a support worker, I said I don't have one. By this time I was reacting to the lights, heart beating like mad and stomach moving about, burping and starting to get agitated.
Then she said that because LED lights make me ill and that I didn't have a support worker she would have to cancel the assessment. Then she said that they will make an appointment to see me at home and that I had to get a support worker to speak for me.
I just left the room, on the way out I told the girl on reception, she's a wise looking woman, and she said 'in a seen it all before kind of way' yep that's how it goes, she seemed full of contempt in regard to Capita and that this was a common event.
This post does'nt read like how it was but there seemed to be a drive to cancel the assessment from the start.
Going to be on the phone to the DWP tomorrow.