This scrambles my brain

[Julesgettingthere]

Hello everyone,Jules here

Just had to post this to get it off my chest.

I am trying to understand why my computer is so slow - each word typed is taking a few seconds each to appear on the screen after typing it. Unworkable really. ont want to bother anyone here with it.

So, i remembered that i had seen someone once look and see how much memory certain things are using which might be slowing things down - they went i think to control panel.

I did this (I think) and below is what it said (it is supposed to help me its called support ! I dont understand at all - can anyone help ? It made me feel sick reading the words which mixed together and meant nothing.

Jules

x

The Windows Experience Index measures the capability of your computer's hardware and software configuration and expresses this measurement as a number called a base score. A higher base score generally means that your computer will perform better and faster than a computer with a lower base score, especially when performing more advanced and resource-intensive tasks.

Each hardware component receives an individual subscore. Your computer's base score is determined by the lowest subscore. For example, if the lowest subscore of an individual hardware component is 2.6, then the base score is 2.6. The base score is not an average of the combined subscores. However, the subscores can give you a view of how the components that are most important to you will perform, and can help you decide which components to upgrade.

You can use the base score to buy

[Hidden]

Just imagine - someone got paid lots of money to write that gobbledegook!!!

[Julesgettingthere in reply to Hidden]

did it scramble your head too ?

[Hidden in reply to Julesgettingthere]

Jules - I didn't past the first line! I have an elderly neighbour who is great with computers. An e-mail to him and it is mended!

[Julesgettingthere in reply to Hidden]

its horrid isnt it - why do things have to be written like that.

[Julesgettingthere in reply to Hidden]

its horrid isnt it - why do things have to be written like that.

[peaches2]

I'd try deleting your cookies Jules,it often helps! Good luck mrs! Xx

[cat3]

I usually delete my history & cookies, which improves performance slightly, and by going into control panel and selecting 'programmes' you can uninstall any unused programmes which can help to free up extra space.

But a 'System Restore' is good for returning your system to a time when it worked efficiently, without affecting your files. How you approach this depends on your operating system ; which version of Windows are you using Jules ? mine is Windows 8.1

xxx

[Julesgettingthere in reply to cat3]

Yes, thats right - i recall it being restored before and it worked. I think its 7 but might be 8 i will try and find out i think i have seen a restore button somewhere.

Jules

x

[Julesgettingthere in reply to cat3]

Hi again Cat

Its windows 7.

The browsing and cookies are on the internet arent they - i will head for there.

If i am not back in 10 minutes ....

Jules

x

[Julesgettingthere]

Hi there Peaches, Jules here.

How you doing today ?

I have been doing a lot of work using the internet - is that where i got the cookies by doing so I wonder.

Peaches, i know you are probably busy but could you just explain how i get rid of them - just point me in then right direction .... thank you x

Jules

[Hidden]

Hi Jules,

You can install CC Cleaner for free run this and it will get rids of history cookies etc. You could also install Malwarebytes a free anti malware software that will see if you have any which can slow your pc down. There both free and easy to use.

[Julesgettingthere in reply to Hidden]

Thank you mjy1 i will speak to my husband later about the CC Cleaner.

Hope your day went OK.

Kindest regards

Jules

x

[moo196]

Lost me after first few words....

I'm waiting for my youngest son to come home over Easter ☺

[Danslatete in reply to moo196]

Glad I'm not the only one who relies on their children to makes sense of gadgets.

[teabone]

Hi Jules

I'm a trained IT technician - feel free to reply to this post for more detailed help. But ignore the gobbledegook you pasted, it's irrelevant. First port of call for any computer problem is to switch it off and on again. You'll be amazed how many misbehaving computers buck up their ideas when you deprive them of electricity for a while If it's still a pain, let me know and I'll be glad to help if I can.

Anthony

[Julesgettingthere in reply to teabone]

Hello Anthony - Jules here, nice to meet you.

I did the turning off thing - waited again for about 10 mins for it to start again. Once it did i eventually found the buttons to restore to earlier date - which i did.

I thought it was better, but not really.

Still taking nearly 10 mins from turning on till it lets me click on it, the email is really slow still and says it might be installed wrong or disk full (what disk ?).

I dont think the computer iis any faster either.

Thinking of finding an earlier date and restore again - but the date i chose last time everything was fine then.

Maybe its teaching me a lesson about my previous post - even if i could restore my brain, maybe it wouldnt work anyway.

Any advice (easy steps) would be brilliant

Thank you for replying - computer access is really important isnt it

Kindest regards

Jules

[teabone in reply to Julesgettingthere]

Nice to meet you too Jules. It sounds like the problem might be something that system restore can't touch... First of all, can you tell me what the computer is, how long you've had it, what version of windows is running, and how long it's been playing up. If it started playing up quite suddenly, can you remember anything unusual happening immediately prior to that? As much information about symptoms and error messages (copy and paste these exactly if you can) will be very useful.

One other thing, can you go to 'my computer' or 'this pc' (depending on which version of windows you have) and tell me how much of your C drive is used/ free.

Let's see if we can kick this thing back into shape for you!

Anthony

[Julesgettingthere in reply to teabone]

Hello everyone - i was wanting to send this to Anthony - hope you dont mind. Hope you are ok. I have a question in a minute but wanted ton send this before i get it mixed up.

Kind regards

Jules

Dear Anthony, i have replied below each question - thank you so much for your help - the computer is really getting me down now. I would normally ask my family, but would rather not at the moment.

Jules

PS I highlighted my reply in red to make it easier but its printed black when i have copied and pasted.

x

tell me what the computer is,

Packard Bell

how long you've had it,

just after the accident

what version of windows is running,

Windows email and office

how long it's been playing up.

About a week

If it started playing up quite suddenly,

Yes it did

can you remember anything unusual happening immediately prior to that?

? no

As much information about symptoms and error messages (copy and paste these exactly if you can) will be very useful.

It seems to be taking time to think before it does anything

Anthony I cant remember – emails say theres a problem sometimes when I send, but they send anyway.

can you go to 'my computer' or 'this pc' (depending on which version of windows you have) and tell me how much of your C drive is used/ free.

Yes, there is a blue bar but its just under half way across

[teabone in reply to Julesgettingthere]

Hi Jules

Thanks for the info. My hunch is that there's a background process that's hogging all your memory and making the computer run very slowly...

Do you know if your computer has windows 10, windows 8, windows 7 or windows vista?

In the meantime, go here malwarebytes.com/mwb-download/ and click on download at the bottom of the page (the free version is all you need)

Wait for it to download, then install the program. Once you've done this, switch off the computer, then switch it back on again, tapping the F8 key twice a second immediately after switching on until you see a menu appear. Use the arrow keys to highlight 'safe mode with networking'. Your computer will boot up, but your desktop will look a bit strange. Don't worry about this. Once you're logged in, run malware bytes (the program you just installed) and run a full scan. This might take up to an hour or more. Once it's finished, follow the prompts to delete any rogue software, then restart your computer normally.

If it's still playing up, let me know, and write down any error messages if you can. Hope that's not too complicated. Good luck!

[Julesgettingthere]

Do you know if your computer has windows 10, windows 8, windows 7 or windows vista?

Windows 7

I will try and download it now.

Is your name about a t bone steak and is that your dog ? I have a dalmation named Earsdon.

Kind regards

Jules