I had the misfortune to travel the length of the country by coach this week and, although well stocked with GF basics for my journey, I really fancied a treat with my coffee during a stop in Birmingham.
Starbucks had cakes labelled as gluten free but presented on a display adjacent to and touching wheat products. I asked the staff why and they apologised saying there is normally a one inch high divider and they don't know why it isn't there today. (Funny that, they said the same on my outbound journey too.)
So what about the crumbs dropped off the shelf above and visible on the "GF" cake?
"Er... Sorry, I'll mention it to the manager. Would you like a slice?" (!!!!!)
And how do they serve it? Yep you got it, the same tongs they use for all the pastries. "We used to have separate ones but for some reason we don't any more. I could use the vegetarian tongs." Yes 'cause that would really make a difference wouldn't it.