Specialist

[Sam38]

Hello Ladies,

Can anybody help me, I was under Mr Kramer I was supposed to see him 12th July. But had to cancel as my mother-in-law had been rushed in to hospital but suddenly passed away. They re-arranged the appointment which clashed with her funeral so I had to cancel again. They told me to wait a week and re-arrange an appointment. So I did that to find out id been discharged from Mr Kramer' s clinic. O got told id been discharged because I did turn up to 2 appointments. I think this is disgusting as I explained to them why had to cancel my appointments. Does anybody know what I can do. I'm really annoyed.😡

[lizzyxx]

Is it mr kramer at pinderfields? x

[Sam38]

Hello lixzyxx

Yes it's Mr Kramer in pinderfields. X

[Hidden]

Have you rang his secretary? Seems like there's been a bit of a miscommunication - you didn't 'not turn up', you cancelled and rearranged. Perhaps if you speak to the secretary you can explain why your appointments had to be rearranged, and then make a new appointment. Other than that, I'd start looking for a new consultant.

[Sam38 in reply to Hidden]

Hello h_grahh,

Thank you for reply.

I've already rung his secretary to explain what had happened, and if I could re-book through her.

She said she doesn't have anything to do with his appointments.

I was slightly confused then I thought well why are you a secretary then. So after that I put pen to paper and I've wrote him a not nice letter explaining.

I'm waiting for a reply that's if I get one. It will probably end up straight in the bin.

Thanks Sam

X

[Hidden in reply to Sam38]

Oh that's so frustrating, every consultant I've had, their secretary has been the one who deals with their appointments etc - very strange. Are you NHS or private? Both systems have a way of making a complaint, so I'd go ahead and do that before booking an appointment with another consultant!

[Sam38]

Hello h_grahh,

I'm NHS, I was going to make a complaint. But then changed my mind as it could make it awkward to see the specialist eventually. It could be towards Christmas there's a 3 month waiting list. So ive been told i have to wait until an appointment becomes available.

You would have thought though the appointments centre, would have a bit more compassion. But obviously not They don't give a diddly squat.

Thanks

Sam

[Hidden in reply to Sam38]

Personally, I wouldn't want to stay with that consultant with the way you've been treated 😡

Maybe contact the GP who referred you and see if they have any advice or could refer you to someone else?

[Hidden]

Sorry to hear how you’ve been treated it’s not okay.

I’ve had rubbish communication breakdowns at my endo centre & I contacted PALS. I didn’t complain as such but I did point out the errors & they resolved it the next day!

I think your best port of call is PALS it does sound a simple miscommunication error on administration team. Only if you fail to turn up without cancelling should you be discharged. I found PALS very helpful xoxo