Earphones

[HS1965]

Hi

Can anyone tell me why laura has gone all crackling and breaking up on me when she talks

I’ve deleted the app and installed it again and I’ve also purchased new earphones but it’s still the same

My music plays fine 🤔🤔😢so it’s got to be something to do with the app itself

Thanks

[Joggingonthewildside Graduate]

I’ve had the same problem .. I finished it in March but like to nip back in from time to time for a bit of coaching .. and it was terrible audio.. so this evening I listened without my ear pods and it was fine so I thought it must be my ear buds but from what you’re saying it’s not .. how strange ( I’ve dropped my ear buds a lot and they’re stuck together with sellotape so it wasn’t beyond the realms of possibility 😂)

[HS1965 in reply to Joggingonthewildside]

It plays fine if no ear pods

But music and other running apps play fine with the ear pods

I need to know how to fix it 🤔🤔😢

[Joggingonthewildside Graduate]

Yes my music plays normally.. weird isn’t it .. must be a glitch

[HS1965 in reply to Joggingonthewildside]

It’s been like this for about a month now

I even changed from laura to jo

Just incase lol

But still the same

[Joggingonthewildside Graduate in reply to HS1965]

I did the same 😂

[Joggingonthewildside Graduate in reply to Joggingonthewildside]

Someone will know probably 🤞

[HS1965 in reply to Joggingonthewildside]

🤣🤣

[Joggingonthewildside Graduate in reply to HS1965]

Let me know if you get to the bottom of it please

[HS1965 in reply to Joggingonthewildside]

Will do and same to you pls

[Joggingonthewildside Graduate in reply to HS1965]

Yes will do ✅

[Hidden]

Morning, I had exactly the same problem. Mine was working fine, with Laura, using earphones, until I received a message to swap to HD sound? As soon as I did, mine started cracking the same as yours, so must be to do with the app? Hope this helps.

[HS1965 in reply to Hidden]

Thank

You

I think I did have a message about that

How do I get it back to normal do you know

[Hidden in reply to HS1965]

Err me & technology are not best buddy’s I’m afraid. I wouldn’t have a clue sorry, I just put up with it in the end. I’m sure someone on here will have the answer. Good luck!

[Hidden]

Mine was fine with Laura this morning from a Samsung phone through apple airpods.

[HS1965 in reply to Hidden]

Mine was fine for ages not sure what’s happened

[Jilldiamond Graduate]

I had no problem during my run yesterday - listening to audio book and Laura. Sorry it’s no help

[nowster Graduate]

One tip is to force it to download a different voice set. Switch to a different trainer. Let it download the voice.

Quit the app completely (swipe it out of recent apps list).

Start it again and switch back to the voice you want.

[Mikew84 Graduate]

I guess you are using an iPhone?

This is a well-known and long-standing bug with the iOS version of the app - it does not work properly with wireless earphones of any kind. The Android version is fine - I had to switch to an Android phone to use the app. Many others have wasted money replacing headphones they thought were faulty, whereas it's the app that's at fault and its developers seem to have no interest in fixing it. Outrageous really.

[HS1965]

Ahhh thanks that could be the reason

Although it’s been working fine for a couple of years

[Rumour Graduate]

Works fine on my Android phone and using Aftershokz. So I guess that Mike is correct.

[catnip55]

Me too, kind o f cheered it isn't just me .. Laura completely silent for 20 mins yesterday, reappeared for 10 mins, and then wandered off again so to speak !

[Dangermouse80 Graduate]

Same problem here - has been working fine for ages and then after the HD thing update sounds horrible if using bluetooth ear phones (spotify is fine) - I’ve now resorted to going back my plug in apple headphones and its fine with these - annoying though!

[HS1965 in reply to Dangermouse80]

Thanks

I may have to do that myself