How do I get the care home management where my dad resides to do what I ask and ensure they do. The manager has changed recently and the new one seems less efficient. There is a woman who is also in a managerial position but she isn't particularly nice, on the surface she is but not underneath and I don't think the staff like her much either. The care staff are lovely but a lot have left recently which is a worry. I feel that whenever I try to find something out or ask something I get fobbed off. I don't live nearby so it's a worry as dad has no one else.