Update on lack of contact

[J4ck1369]

Hi everyone

I posted on here a couple of weeks ago venting frustration at lack on communication of my consultant.

i had not been spoken to by a medic since August after being hospitalised for over 5 weeks in May/June last year. I since had blood tests in Sept, endoscopy, ultrasound and Fibroscan but no-on gave me any results so had no actual diagnosis in writing or update re my condition and noreview of medication.

I rung the consultants secretary to chase who told me he had left and due to this my ‘new’ consultant was extremelt busy. I left it another couple of weeks and rung again to be told the same thing.

In frustration I emailed the Patient Relations Dept at the hospital as i felt completely cut off, pointing out that this was my body and i wanted the courtesy of at least knowing what was going on! I felt better for actually putting it in writing as, obviously, there may be no record of telephone conversations.

Lo and behold 2days later I had a phone call from the hospital offering me a face to face appt next week!

I just wanted to tell anyone in my situation to try this route. Am sure they have patient satisfaction targets and have dutyof care to deal with concerns/complaints swiftly.

Good luck everyone and I hope I have good news on Wednesday 😀

[Lantana100]

Delighted to hear you managed to get a consultation at last. Many of us are in the same boat of being unable to get follow up information/ results so thank you for pointing out this route. And of course, good luck with your consultation on Wednesday. I also hope it’s good news and that you get a plan for moving forward re managing your condition and living a full life in the future.

[J4ck1369 in reply to Lantana100]

Thanks so much x

[1of5]

That's the way to do it. Put it in writing then there is a paper. Phone calls can work but if not you got it bang on.