Stolen: The iPad at my son’s (nonverbal... - Autism Support

Autism Support

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Stolen

Hidden
Hidden

The iPad at my son’s (nonverbal autistic) supported living place is missing. So obviously someone has stolen - gutted as expensive and just brought

6 Replies
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I am super sorry about that I know how frustrated You are

I'm sorry to hear about your son's Ipad. I'm not sure if you are in UK if that is the case. Please speak to the Registered Manager of the supported living and tell them what has happened that your son has lost his ipad. If the Manager is not helpful then please write a complaint letter to the Home Manager, he/she must reply within 7 days and if after 28 days you are not satisfied you can complaint to the Healthcare Ombudsman. Theft is a safeguarding issue. I train new and existing Service Providers they have responsibilities for their service users and their belongings.

Please let me know the outcome I'm quite happy to assist you further if you wish.

Hidden
Hidden in reply to Josepha2263

Yes, the Manager said he was going to reimburse us but I don't know how much, they are having a meeting Monday and will know further. Thank you

Josepha2263
Josepha2263 in reply to Hidden

They must either reimburse the full price of the ipad or replace it. If you are not satisfy with the outcome on Monday and need help with writing a complaint letter I'm happy to assist you. I'm an Age UK Representative volunteering to helping people in the community.

Hidden
Hidden in reply to Josepha2263

Not to worry, I will see and then provide receipt and letter if need be. But thank you so much for all your help.

Josepha2263
Josepha2263 in reply to Hidden

You're welcome and I'm glad you can sort yourself out. I would also point out for others sake who need help. I don't ask for personal details nor the name of the providers. Just give a letter then people fill in the necessary names etc. Too many people suffer in the hands of private providers. I just want people to know help are out there and are aware fully of Data protection and will never ask for personal details etc.