Today I went to collect my new repeat prescription. Being the 1st one I collected it myself so I could check it before taking to the chemist, rather than allowing the chemist to collect it and make it up. First thing I noticed was my clexane dose had been split in 2 so that would be double the stabbing! I asked if it was possible to have the single injection like I had been using. Receptionist looked and could not find a 120mg one could find pretty much everything else but not the 120 one. She called over the lead nurse and the convo then went like this!
LN: We can't prescribe it, as it is not on the computer, it does not exist
Me: can you get a BNF I know it must be available cos I have been using it
LN: Its probably a hospital only drug
Me: No I have been using it at home
LN; You don't do clexane injections at home
me: You do cos I do, could you call the chemist and see if they can get hold of the 120mgs and then do a hand written script
receptionist: Ok I will call the chemist
LN: I don't think they will
recp: Chemist say the only 120mg one is clexane forte
me: yes that is it it is clexane forte
LN: but you said clexane
me: I did not know there was a clexane forte or I would have said
LN: what proof do you have
Me: well I have my discharge letter that say clexane injection 120mg as the only one you can find that is 120mg is the forte one is must be that one.
LN: but we need proof, people don't do clexane injections at home,why are you having them do you have any proof on you.
Me <rapidly losing the will to live and my temper I was being made to feel like a drug dealer> will my pink discharge letter do and my protocol mentions I am on it for a clot do?
LN: no it needs to be the yellow one
Me: I gave that to the Dr at the start of the week
LN: well there is nothing on the computer
Me: I am not trying to be funny here but how many patients do you know who would come in here asking for something like clexane, provide 2 bits of proof and actually be making it all up?
LN: we need proof it is clexane forte
Me: OK I will get someone to bring down on of my remaining injections in the box
recp: I have asked the chemist to order you 30 of the clexane forte 120mg
Me: <to recp> thank you
LN: we really need something from the hospital not just the empty box
Me: the box has a pharmacy sticker from the hospital on it and my remaining injections will that do?
LN: If you have injections left why are you so worried.
Me: because next week I will not have injections left surely it is better to sort this now rather than on Monday when i am down to my last 2
Recp: I have printed out a new scrip that has the clexane forte 120mg
LN: it will be at least monday before a Dr can sign it and they will probably need to check it too
Me: fine I will come back Monday
Me exits stage left to rant to my son for 5 minutes in the car park, about people who should know better being so damned condescending, patronising and untrusting.
The sequal would be some 30 minutes later when my GP calls to clarify he is signing for the right thing because he does not want me to be upset again, he was in the coffee room with the window open and heard my 5 minute rant and said just before I hung up ""you were right you don't look like a drug dealer""