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Stories from a hospital volunteer - 7th February 2021

Greenthorn profile image
24 Replies

In the course of 3 hours, Lucy (my co-volunteer) and I met a total of 28 patients, 20 of which for under 5 minutes. Sometimes just five minutes is enough to make the patient feel valued, as Lucy says, "we bring a little bit of outside, inside". Anyway here is a snapshot from Monday - just a handful of patients to tell you about.

One of the first patients we met was John, an elderly gentleman lying in bed, softly spoken and very kindly. When I asked if he would like to choose some music, he recalled the time when his own mother was in an Old Peoples home and once a week were visited by two entertainers, one a singer and the other an accordionist. I presume John was visiting at the same time for he told us that after a couple of verses his mother signalled to him the motion of a rope around their necks and being yanked up! I asked John why his mother didn’t like the pair. He simply replied, “Too earnest”. I know exactly what he meant.

I asked John if he would like to hear Nat King Cole. He appeared to become a little upset and told us that on the day his parents married they went on to see Nat King Cole in concert and that Nat had interrupted his performance to announce to his audience that he had two newly-weds present and asked them to stand up to take applause. How about that? I could see tears in Johns eyes as we listened to “Smile” on the Bluetooth speaker. Some things are just meant to happen.

Further along was a patient called Patrick, lying on top of his bed, revealing his bare legs and incontinence pads. But what was odd about him was that he was wearing a deerstalker hat! I was trying to think how I might ask him about his hat. I asked him what music he might like to listen to and he said Ruby Murray. “Oh you like a good curry do you”, I joked. Patrick laughed. He then went on to say he had had a bleed on the brain. That’s when I asked,” Is that why you’re wearing a hat?” That made him laugh too! Thank God. Sometimes I say some really silly things.

Another guy Alex was asked by Liz, “How are you?” He replied, “I’m awful, but that’s not the point." There was a forget-me-not flower sign over the bed which signifies the patient is living with dementia. Alex was sitting in his chair at the side of the bed. “Would you like to stay for dinner” he said to us both, and, “I’d really like to offer you something”. We were both touched. He was a large man with a granite face and short combed back white hair. He had a voice like the comedian Tommy Cooper. I imagined him being a former heavyweight boxer. And so I asked him, making a few moves with my fists. He sat there and laughed whilst his left knee shook up and down. No, he wasn’t a boxer. I was so taken by him that I can’t remember what his work was. He was just charming, as Tommy Cooper would have been with an audience.

Another guy, Steve, had just finished eating a plate of beans and was about to start on a dish of peach slices. His face remined me of the English comedian Roy Hudd. I asked him “What is the prognosis?” He answered straightaway, “Death is the prognosis”. I laughed because this would be exactly how Roy Hudd might have made a joke. I’m still not sure whether Steve was being serious or not, but we both laughed together and had a short conversation. I offered to cut up the peach slices for him, but he said he could manage.

Another patient was Mary who apparently had been up a lot in the night walking about and causing disturbances among other patients trying to sleep. When I arrived, she was with 3 doctors who were encouraging her to go to the toilet. She caught sight of me, so to help the doctors, I immediately went through some gestures to signify ‘stand up and walk’. She was quite taken by my antics and called out my name since she could read my badge. The doctors (Japanese) could not believe that I had arrested her attention and allowed me to continue to converse with her. I could tell she was Irish and said I’ve come to play you some Irish music. I think the doctors were pleased that she might then become less agitated. So, I said to Mary “First go to toilet, then I will play some Irish music”. It worked. One of the doctors escorted her to the toilet.

When she returned, she lay comfortably on the bed, and I sat at a side chair with Liz opposite me holding the Bluetooth speaker. I mentioned a few tunes, among them “The Fields of Athenry” which has become a bit of an anthem in Irish folklore. “Well,” she said, “Athenry is where I come from”. Well as the song began, so some of the lyrics came to Mary’s lips and a tear came to her eyes. It was a good morning’s work and we had covered 3 wards.

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Greenthorn profile image
Greenthorn
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24 Replies
sassy59 profile image
sassy59

I really admire the work you do and I think the way you approach people is brilliant. You bring such joy I’m sure but do you ever have patients who don’t want to engage with you? I’m just curious. You certainly charmed Mary. Keep doing what you do. Xxx😀💕💜👍

Greenthorn profile image
Greenthorn in reply to sassy59

Thanks Sassy, it's funny you ask, but the very first patient I met on Monday did not want to engage with me at all. This person will be the subject of a separate post haha

sassy59 profile image
sassy59 in reply to Greenthorn

Fair enough. Look forward to that. 👍 xxx

Katinka46 profile image
Katinka46

Wonderful as always. I am so pleased that you do this. Such sensitivity and inventiveness. Your compassion and empathy is impressive.K xx

Greenthorn profile image
Greenthorn in reply to Katinka46

Thanks Kate. I thought you'd like some of the banter that went on! I did get some unexpected responses, particularly from the Tommy Cooper guy when Lucy asked him how he was. "Bloody awful but that's not the point". We were really taken aback. He was more interested in our well being, wanting to offer us tea or food and apologising that he couldnt. I'll never forget him.

leo60 profile image
leo60

You're a good man xx

Damon1864 profile image
Damon1864Volunteer

I love hearing your stories from the wards and about the people you meet. I have the greatest respect for both of you. Thank you so much for sharing them with us. I hope you both have a lovely day and take care 😊 Bernadette and Jack 🐕 xxxxxx

Greenthorn profile image
Greenthorn in reply to Damon1864

Thanks Bernadette and Jack. It gives me real pleasure in relating these visits. For one thing, its usually the only way I remember them!

HollyBoyd profile image
HollyBoyd

l I love to hear your stories of all the different characters you meet. It takes me back to the days when I worked on the wards and met up with so many different personalities, some did have dementia and could be more of a challenge, but like you, have some lovely memories. Thank you so much for the work you do. xxx

Greenthorn profile image
Greenthorn in reply to HollyBoyd

Thanks HollyB.Since family and friends visits are so restricted in Covid times, so our visits as official volunteers become even more important. I try and go with the flow, but a good starting point is to ask of patients hobbies, or the work they did when younger. Its like teasing information from them. And once they are on track, so a long story may emerge.

Caspiana profile image
Caspiana

Brilliant as always. 🙂 It would have been nice for me to have see a friendly face when I was in hospital two years ago with a virus. But no-one was allowed in. Well done David. xx 👏👏👏

Greenthorn profile image
Greenthorn in reply to Caspiana

Thanks Cas. Alas I have to wear a mask AND a visor. Its not much fun but occasionally I pull the mask down to show a broad smile underneath!XX 😄

mylungshateme profile image
mylungshateme

I loved reading this. I can visualise the scenario and it takes me back when we used to be allowed volunteers to help us make the beds and do tea rounds to allow us more time to sit and hold our patients hands and support them. But red tape health and safety. So I'm so glad to hear of what you do it's just precious and those moments mean the world to that individual. So thank you and well done. X

Greenthorn profile image
Greenthorn in reply to mylungshateme

Thank you so much for taking the trouble to reply with such fond memories. I usually do the rounds with Lucy co-volunteer, and Lucy will make a cup of tea if the patient so requests. I always advocate working in pairs since we often create a friendly buzz in the bay which patients pick up on. The best bit is when two or more patients join in a song which I play on a Bluetooth speaker.

mylungshateme profile image
mylungshateme in reply to Greenthorn

Just fantastic and I agree with the two of you creating that friendly and light atmosphere in what maybe a frightening and time for the patients. X

Thepainterswife profile image
Thepainterswife

I really enjoyed your post, it reminded so much of my time working in the care home which I absolutely loved. I’ve had numerous jobs from off licence owner to civil servant but my last job in care was definitely the most rewarding by a mile The only reason I left aged 66 was because my husband needed more care otherwise I would still be there . I think you would agree that in these sort of roles you get much more back in job satisfaction than the work you put in, albeit difficult at times . Thank you for posting these lovely experiences 😊

Karenanne61 profile image
Karenanne61

I wish you had been there when I was last in hospital. (The Churchill, Oxford) It was during covid so my husband could only visit for one hour a day. We could have chatted and enjoyed some music together. I admire your work.

Ergendl profile image
Ergendl

Such wonderful work you do: what a blessing you are to those patients.

Shrimpy-13-22-25 profile image
Shrimpy-13-22-25

A job well done. x

Greenthorn profile image
Greenthorn in reply to Shrimpy-13-22-25

Thanks Shrimpy. Appreciated.

Mrbojangles profile image
Mrbojangles

Brilliant account thank you!They threw away the mould when they made Tommy Cooper, the only comedian who could make you laugh even before he started his act.

Keep up the good work.👏👏

Glasgowgirl1947 profile image
Glasgowgirl1947

I volunteered in a local hospital and was asked to help out on the old peoples ward which was shorthand for mainly dementia. I enjoyed wiping down the lockers and serving tea and coffee I was mainly on the female side but was asked to help on male ward, well I got a bit of a shock right away when a naked man walked up to me I didn't know where to look!! 2 things really got to me, one I was told to wash down some plastic chairs as the nurses were not allowed? The second was when I told the sister I was going to have my lunch, her reply was "I don't think you're allowed a lunch break. I'd not seen her before. I decided that my patience had run out and told her she would not be seeing me again. She was so stupid. I'd waited until most of the nurses on the ward had been for their break so that they were covered. She spoiled a job I loved doing. After working in Banking and finance for most of my career I was made redundant and got a job managing a Sheltered housing scheme and it was the best job I ever had, I wish I'd gone down that route instead of the financial side. My financial knowledge did help my residents when it came to form filling and benefits etc. Happy days. Sorry this has turned into an essay x

Greenthorn profile image
Greenthorn in reply to Glasgowgirl1947

Please do not apologise. I enjoyed reading your career summary and I'm glad it turned out well. Certainly, where I work now there are paid cleaning staff who do an exceptional job in minimising the risks of infection. One African lady I know goes out of her way to cheer patients up or to give comfort to a patient in distress. Your treatment as a volunteer was totally wrong. Before Covid, there were over 400 volunteers working at UCLHospital. Each had specific tasks. Some befrienders, others doing errands like buying food from outside and others handing out newspapers. There is a great sense of teamwork amongst us.

Greenthorn profile image
Greenthorn in reply to Greenthorn

PS Helping the elderly with form filling and benefits must have been such a comfort to those in your care.

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