I have contacted HealthUnlocked about the following and they are checking up on it for me but I thought I would ask if any of you have experienced the same problem
I was a Member of this Group, but accidentally deleted myself a few weeks ago.
Anyway, I decided to get back on yesterday but had to re-join as my previous log in wouldn't work.
I was using my iPad, but after realising that my photo for my profile was still showing upside down, I decided to log on via my Laptop to upload the photo.
This is where my problem started!! As soon as I attempted to access this site, a message showed stating, 'sorry - an error has occurred. Please try again'. I tried, and tried again and again but I am still getting the same message. This was when I contacted the HELP section. They are checking things out for me.
Have any of you had this problem and if so, how did you conquer it? Until this is sorted I am unable to put my mugshot on my profile!!!
Dangirl1
8 Replies
•
It seems like you are doing ok with it now Dangirl1, picture up the right way, you seem to have logged in ok and communicating ok. Or are you getting this problem while trying to log back in under your other name at the same time logged in under new name?
Not sure if the new upgrade will allow the use of two accounts.
I've not had any problems logging in or putting up a profile picture.
• in reply to
Everything is fine when using my iPad (as I am now). What I am unable to do is log on using my Laptop.
As for my profile photo - a landscape view is ok but my own photo shows upside down as photos were doing when this site was first changed.
It was mentioned then that own pics wouldn't upload correctly when using iPads but I thought this had been corrected.
I can't log in under my previous name as the site won't accept it. This was why I had to re-join.
• in reply to
Sorry I can't help, I have no experience of that. Good thinking to contact the unlocked team, I am sure they can resolve the issue for you.
Content on HealthUnlocked does not replace the relationship between you and doctors or other healthcare professionals nor the advice you receive from them.
Never delay seeking advice or dialling emergency services because of something that you have read on HealthUnlocked.