PALS VERY HELPFUL

[sotolol]

Many issues can be resolved quickly by speaking directly to the staff at the place where you received care or accessed a service.Some people find it helpful to talk to someone who understands the complaints process first and get some guidance and support.The Patient Advice and Liaison Service (PALS)is a free, confidential and independent service that you'll find in most hospitals.You can speak with a PALS member, who'll try to help you resolve issues informally with the hospital before you need to make a complaint.PALS can be particularly helpful if your issue is urgent and you need action immediately, such as a problem with the treatment or care you receive while in hospital.If you're making, or thinking about making, a complaint, you could get help from an NHS complaints advocate.

[Hidden]

And a very helpful post too. Sadly, there are a huge number of problems currently and they are not entirely due to the staff, very often we have no idea of the immense pressures they are under. As I understand it, PALS members have the ability to work with patients, medical staff and administrators to not only resolve issues but arguably more importantly, find solutions which will hopefully prevent recurrence. It’s no mean feat, and I expect some of the challenges are daunting and difficult to resolve but it’s good that you have made us aware of the facility….

[sotolol in reply to Hidden]

Hi flap Jack my daughter works in the NHS. I was hesitant as I know how hard they work. I’m a soft touch and buy them chocolates. Daughter a bit pushy.

But it helped. Hope you are ok!

Jo

[Hidden in reply to sotolol]

👍

[Qualipop]

Unfortunately it varies from hospital to hospital. Ours took over a month to even reply and wasn't at all helpful.

[sotolol in reply to Qualipop]

oh that’s not fair We’ll maybe you could call cardiology and remind them. Write to them?

Jo

[Qualipop in reply to sotolol]

Too late now. It was when I had my heart attack and was left behind a locked door on a corridor for 5 hours. Taken in by ambulance around 10pm, not seen or troponin done until 10am even though paramedics thought heart attack. A nurse did BP and that was it. I did eventually get a reply but it was a long wait.