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Kardia stopped working

Nanchester profile image
9 Replies

Hi I was wondering has anybody had a Kardia and it stopped working, I’ve changed the battery like for like. I purchased it dec.17’. I just started seeing normal rhythm since Thursday after my ablation and then it stops!!😡. Sent email to alivecor waiting for a reply. 4days in and I don’t feel too bad, yesterday I had a weird headache which I think is normal after the ablation.so far so good 😊

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Nanchester profile image
Nanchester
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9 Replies
Globe-J profile image
Globe-J

Hi Nanchester,

Perhaps we share a similar problem. In my case, Kardia stopped supporting the function of its gadget on 'certain phones'. Perhaps you are one of them. The shonky outfit did so without a word of warning (that I am aware of).

All I managed, apart from wasting time, is to return Kardia and get a refund. Do not expect much service, it only seems to come during the marketing

J

in reply toGlobe-J

I have to say that I have had excellent support from Kardia with any problems I've had. I can't fault them !

Globe-J profile image
Globe-J in reply to

May I ask, what problems did you experience?

J

in reply toGlobe-J

Can't recall early problem...nothing very dramatic. Latterly my Kardia stopped altogether and unable to locate problem myself, bearing in mind that I am not exactly ' techie...

I contacted Kardia and was taken through the rebooting procedure extremely patiently until all up and running. And an email later to confirm all ok

Nanchester profile image
Nanchester in reply to

Oh thanks for replying, I’ve had it since dec. so thought it was the battery. It was a god send it showed AF on average 6days a week, which I showed it to my arrithmia nurse, I’ve had the cryoablation now and hoping for the best take care x

Pam

Globe-J profile image
Globe-J in reply to

Thanks J (-:

Nanchester profile image
Nanchester

Alivecor been in touch they said support will follow shortly

Brenda-j profile image
Brenda-j in reply toNanchester

My kardia stopped working. Eventually I found out that when I had a new battery put in my Apple I phone 5 it was not an actual Apple iPhone 5 battery( you cannot get an Apple iPhone 5 battery even from Apple!). I now have to use the kardia on my husbands iPhone.

Nanchester profile image
Nanchester in reply toBrenda-j

Hi thanks for the reply alivecor msged me, told me to uninstall then install the app again. So far so good it’s back working 😀x

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