Kardia problem

My Kardia app on my Samsung smart phone has stopped responding yet no problem on my Samsung galaxy tablet. Has anyone else got this problem please or any idea how to fix?

Sandra

[Alpaca555]

Sorry I can’t help as I’m an Apple person! I’m sure someone will pop in soon to help... hope it’s fixable... 🌻

[Hidden in reply to Alpaca555]

Thanks...not very tech-y so any advice welcome !

[Buffafly]

Have you updated? New update today.

[Hidden in reply to Buffafly]

What do you mean ??

[Buffafly in reply to Hidden]

Apps are regularly updated. You need to go to the App store to see if there are any pending.

[Hidden in reply to Buffafly]

My Kardia has stopped completely so am a bit limited what I can actually do....

[Buffafly in reply to Hidden]

It probably updates automatically, but if you go to the Play Store and check 'My apps' you can see if it has. I see what you mean about not being techy 🤓

[Hidden in reply to Buffafly]

Cheeky 😆 I checked and my updates are all done automatically. I was thinking of uninstalling and starting again. What do you think ?

[Hidden in reply to Buffafly]

I've sent an email to Kardia as it seems I'm not the only one whose device stopped working yesterday.

[Globe-J]

Hi Sandra,

I am having the same problem, caused by Kardia 'updating' the protocol. The app thus stops working on ‘older phones’.

An example of an overbearing IT meddling with our products. I keep on battling with the Kardia reps here in OZ. Hope you too find a solution

J

[momist in reply to Globe-J]

"An example of an overbearing IT meddling with our products." I too take a dim view of this kind of practice. That is one of the reasons that I don't run any Microsoft software that I can possibly escape from. (I use Linux mainly). Having paid for the hardware, it should be able to keep on working without need for 'updates', unless the update will improve it's performance in some way.

Those with an older 'AliveCor' model rather than the 'Kardia' one should block the update to their software until this has been sorted out, if ever.

[Hidden]

Thanks! I am in communication with them at the momemt

[IanMK]

I see that the recent iOS update forces you to encrypt the PDF before emailing it. Not even an option to allow you to send it in the clear. Very poor.

[mjames1]

I have a 6s Plus with automatic updates on and it did work yesterday. That said, I did notice the interface changed a little in the past couple of days, specifically when you want to email a file. Before it was clear, not a little bit confusing. Sometimes they can't leave a good thing alone!

[heartbeat4]

There is a post on here under the heading of Alive core please read and don't delete your old alive core app once you have you cant get it back as they want you to buy new kardia

[Hidden in reply to heartbeat4]

Kardia have just told me to uninstall, turn off phone , turn back on and reinstall ......not having luck ( and it's so b....y hot!!!😎😥

Just going to have a cold shower and start again.....

[Hidden in reply to heartbeat4]

Pleased to report that device now working after a very patient member of the Kardia team guided me. And I haven't lost my free lifetime premium package .🇬🇧🇺🇸

[heartbeat4]

Good news