No signal on Kardia

[Jalia]

My Kardia has stopped working ( no signal) on my Samsung Galaxy A51 phone despite all being OK for 6 months since I bought phone.

I've been in contact with Kardia who inform that it is not on their list of compatible phones and although it may have worked in the past its possible that system upgrades from Samsung will have caused the problem. Has anyone any idea how I can get this working again please ??

I do still have my previous Galaxy S6 which is on the list so may have to bring that back into business with a Sim card!

[CDreamer]

You won’t need a SIM card to pair with an older phone - just an internet connection.

Have you tried replacing the battery? Deleting the App and reloading?

Kardia works with my iPad so if you have a tablet you might try loading the App on that and see if it works.

[Jalia in reply to CDreamer]

Thank you CD. Yes I replaced with new Duracell battery and deleted App and reinstalled. Doesn't respond on my Galaxy tab or my aforementioned old phone..listed...Galaxy S6 ( without Sim card!) I'm wondering if the Kardia has outlasted its shelf life.. its been very well used. Possibly 6 years old

[CDreamer in reply to Jalia]

Just one other thought - in your settings make sure Kardia app has access to your microphone.

[Jalia in reply to CDreamer]

Thanks. Yes that is switched on. I expect its worn out. Kardia tell me I've made over 3000 recordings .......

[CDreamer in reply to Jalia]

Wow - mine literally fell apart but never stopped working - I had an original phone case style but replaced it with the 6L about 2 years ago. Think you had your money’s worth, I certainly did as it was the most cost effective bit of kit I ever bought.

[Jalia in reply to CDreamer]

Yes I certainly have!

[Gertsen in reply to Jalia]

It happened to me and I had to replace it as I did not buy direct from Kardia. If you did contact them on Twitter they are very helpful.

[Jalia in reply to Gertsen]

Thank you. I've found them very helpful. Unfortunately the phone I bought 6 months ago is not on their compatible list even though it worked fine until now. My previous one is on the list ! I still have it so will probably ressurect when I get my new kardia. I think it has died a natural death 😬

[Hidden]

Hi Jalia,

I too have the Kardia App operating on my smartphone and my phone too is not on Kardia's "compatible phone list " ( Motorola Moto Z2 Play ). So far no problems

I would uninstall the Kardia App as CD says and then reinstall it. Its a simple and quick technique.

How long have you had your Kardia .... how many readings has it performed, roughly. It could also be a dud battery, but I doubt it.

If its a signal issue you might think about where you are using the Kardia. If in the house how much WiFi and Bluetooth stuff are you using within the house that may be competing with Kardia or over riding the Kardia signals. Go on line to Kardia website and see if there is anything about " Troubleshooting" - I seem to vaguely remember something about "Loss of signal".

John

[Jalia in reply to Hidden]

Thank you John! See my reply above to CD. Yes I had a Motorola and I'm sure it worked on there in the beginning.I must have had my Kardia for about 6 years....trying to find paperwork. I couldn't even hazard a guess to how many times its been used

😂......possibly a world record! Certainly got my moneys worth out of it. I've looked at all the online stuff. I would be prepared to buy another if I knew it had simply worn out.

[Hidden in reply to Jalia]

Jalia ...is it a 1L or the newer 6L. My Kardi is the 6L on my Z2 Play. CD's other thought that the battery is "tired" maybe valid given your large usage. 😂😂John

[Jalia in reply to Hidden]

Yes John, I think it's had enough of me! It's been a great friend over the years and diagnosed my husbands AF recently. It's the old 1L

[np66]

do you have another bluetooth device eg an ipad you can use? I use my kardia on an iphone and galaxy note 9 both work well

[Jalia in reply to np66]

Thank you. Yes I've tried other devices. No luck !

[pip_pip]

kardia is not based on bluetooth. you don't need a bluetooth connection for kardia to function

phil

[baba in reply to pip_pip]

Depends which one you are using, 6lead uses Bluetooth.

[Jalia in reply to pip_pip]

Thank you. Yes, Kardia advised to try turning off Bluetooth.

[Stumpy47]

I had a similar problem & tried a New battery , problem resolved!

[Jalia in reply to Stumpy47]

Thanks. That was the first thing I did. New Duracell....even tried 2 different ones in case of fault !!

[joliet21]

I have the kardia for a number of years and I have the same phone. I also have changed the battery. Sometimes I get a signal and sometimes I don't. Don't know why though.

[Jalia]

Thank you to all who have replied . After emailing Kardia, who are very helpful, I decided that my device had died a natural death so purchased a new one from PMS instruments. Working well on my new Samsung A51 ( non listed) as well as my preceded listed Galsxy S6! Apparently I had made 3041 recordings so can't complain ....excellent value !

[momist]

Glad you got sorted. My Kardia has never worked with my current phone (One+5T), so I'm still running my previous phone (Motorola G5) with a PAYG SIM from Giffgaff, just for the Kardia to use. Works for me.