My son rang 111 recently when I was struck down with a coughing virus. An answering machine informed him that 111 was not available " in your area." We are in N E Wales. Our new phone book showed 112 as an alternative to 999.
In fairness 112 were excellent and dispatched an ambulance within 20 mins.
I have asked many people, including health professionals, if they knew about this change. Nobody did.