Hello all first time poster and need to gain some opinion on the above. In October we were due to fly with Virgin to Orlando for 2 weeks as a Silver anniversary holiday to spend 2 weeks in Disney with our daughter and grandson. My wife suffers with Atrial Flutter and had her latest episode approximately 3 weeks before our holiday.
During the early hours before our flight she went into Flutter and made our way to airport on the chance it would revert. Unfortunately this was not the case and she had to be taken to hospital for treatment. The flutter was brought under control without the need for a cardioversion and she was discharged within 5-6 hrs with a fit to fly note from the doctor who was aware that we were due to fly long haul.
Virgin had put our seats for the next day and I emailed the fit to fly to their special assistance team that evening. We also had clearance from our insurance company to continue with the holiday.
The next day we presented ourself at the airport however had not heard back from special assistance. A call was made by Virgin on our behalf however didn't think there would be a problem as we had a fit to fly note from the hospital. To our horror we were advised over the phone that Virgin would not allow my wife to fly until 7 days had passed and as a result our holiday had to be cancelled. The reason cited was that there need to be a period of stability with her condition.
We cannot understand this and are seeking some answers to satisfy ourselves that this would have been an acceptable decision by Virgin? At the point of her heart rhythm returning to normal then surely this is stable? It seems very unfair that the airline can override the opinion of the medical team who provided her treatment. I do understand that the airline can decide who they leave embark but surely there should be medical guidelines they should align with before refusing the flight?
Sorry for the long post but if anyone can point us in the direction of any guidelines that determine a refusal to fly then at least it will be easier to take.