In October my GP surgery updated its IT system. NIghtmare!!
It seems that all my previous test results have been reduced to either normal or abnormal. No reference ranges now listed so I now have no way of tracking my results over time. I have asked several times for them to be added again but to no avail. The receptionist said I could have a print out but surely this is a backward step. Has anyone else experienced this and did they get it resolved?
The receptionist said I could have a print out but surely this is a backward step
At least you would have copies of historical results and ranges then
Put results on a spreadsheet
True
Different surgeries use different apps as well as the NHS app.
As well as the NHS app I can see my results on AirMid app: airmidcares.co.uk/
There's also Patinets Know Best that you can see results on depending on your surgery. All log in with your NHS ID.
my.patientsknowbest.com/log...
Might be worth checking those out in case you can see more info that way.
Thanks will definitely look into that thanks
Call me old fashioned, but I would rather have print outs that I can keep in a file and make my own notes on - doses and symptoms at any given level, etc. And at least you have it there, in your possession and it can't be tampered with, as I've heard they tend to do. Well, you've just lost the ranges, so obviously they do. 
Yes, will ask for print outs.
It will depend on which software system your surgery is using. For instance my surgery uses Systmone with the online patient interface being called Systmonline, or you can use the app Airmid.
I don't bother with the app, I use Systmonline and there are three different ways you can access your results. Under the Records menu you can click on 'view test results' but that only gives you the results for the last 60 days, but it does include reference ranges.
You can also click on 'Patient record' which brings up some boxes that you can put search terms in, such as a date range, recorded by, entry type, or text search. If you choose the drop down menu for entry type, there is one for test results, but that doesn't have the reference ranges.
However, it does give you the date of the entry. If you then go to that date you can see the full results including the reference ranges. To do that you need to alter the 'show events' dates which narrows down what you are looking for. Remember to choose a day, month and year or it will just default to the default and make it look like you have no records going back at all.
One of the surgeries I was with switched from Systmone to EMIS but I didn't stay there long enough to really remember how to do all this on EMIS.
And may I take this opportunity to apologise on behalf of all my computer colleagues, both academic and those working in IT. We are getting so much software really wrong because the emphasis turned away from Human Computer Interaction (HCI) to programming. No matter how much my PhD supervisor, who is a professor of computing, tries to instil in the undergrads that HCI is the most important aspect of computing because if the end user can't use the system it doesn't matter how cool the coding is, they won't listen. And it isn't helped by having a lot of people in IT who are self taught so have no idea of the principles of HCI. I am truly sorry for this.
My surgery (7 miles away) does not do electronic results. The only way is to go there and pick up a print out, as they wont use email or post. They used to do repeat prescriptions on line, but that seems to have gone too.
Sounds like going back to the dark ages.... 🙄
A result without a reference interval is clearly just a number and, in itself, is meaningless.
The law surrounding our rights to access our own personal information make it very clear that any form of coding needs to be interpreted.
If I say I am 6 tall, what does that mean? If we say most adults are between 4 and 7, that gives some idea. But we need to know the range AND the units - I could be using feet or cubits!
T3 Slightly Below Range 
Normal Range?
NHS results 
NDT T3 over range
Nhs results 
