England's NHS App Gains Digital Prescription Se... - Thyroid UK

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England's NHS App Gains Digital Prescription Services

helvella profile image
helvellaAdministrator
32 Replies

Bizarre that I came across this on a USA computer site (dedicated to Apple things).

England's NHS App Gains Digital Prescription Services

Tuesday January 30, 2024 3:22 am PST by Tim Hardwick

NHS App users in England can now collect medication from a pharmacy without having to contact a GP or health center to get a paper prescription, according to NHS Digital.

nhs digital prescription

From today, patients in England can use the NHS App to view all their prescription details, order repeat prescriptions, and generate a barcode for medication collection. The barcode replaces the traditional paper slip given by doctors.

The national rollout follows a successful pilot in late 2023. Since then, over 1 million patients have used the app to view their prescriptions. Health Secretary Victoria Atkins told the BBC the update would "ease pressures on our hardworking pharmacists and GPs - freeing up valuable time for patients and helping to cut waiting lists."

The new functionality allows patients to see the medication prescribed, the prescription type (repeat or one-off), and who the prescribing professional is. Patients who don't have a nominated pharmacy can generate a prescription barcode for collection. The app also now shows average local hospital waiting times for elective treatment, such as hip replacements.

NHS Digital says future developments for the service are now being explored, including prescription tracking to tell patients when medications are ready for collection.

Announced in 2018, the NHS Digital app allows more than 33 million registered users to view their health record from their GP and manage hospital appointments. The NHS app is available on iOS devices through the App Store, as well as on Android phones via Google Play.

macrumors.com/2024/01/30/nh...

To be honest, I'm not entirely clear what the big issue is! What does the availability of barcodes actually mean for us?

Just wondering if it makes it easier to take your prescription to any pharmacy rather than a palaver to switch from your nominated pharmacy?

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helvella profile image
helvella
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32 Replies
Hedgeree profile image
Hedgeree

Hi helvella,

It sounds like it possibly does make it easier to take your prescription to any pharmacy as long as you don't already have a nominated one.🤷🏼‍♂️ That's how I read it?

Nat107 profile image
Nat107 in reply toHedgeree

yes I read like that too

TiggerMe profile image
TiggerMeAmbassador

I saw this on the news this morning but didn't really understand it... still used systmonline to do repeat

I think it does away with paper script so maybe handy if away from home and can walk into any pharmacy?

Star13 profile image
Star13

I personally don't understand it. Most GP surgeries have done away with paper scripts and make you nominate a pharmacy. So I don't understand what this is actually going to do?

When they order my Lio which comes from a different pharmacy (on the spine), they have to delete my normal pharmacy, put in the Lio one and then change it back to make sure all my normal meds don't end up going to Essex! Sounds like his is just a bit of NHS boasting to me.

Nat107 profile image
Nat107 in reply toStar13

I know with my nominated pharmacy if they don’t have a particular prescription in stock, which I no lot of pharmacy’s have had trouble the last couple of years with certain medications, they issue what looks like the usual green paper script but it is a token prescription that I can take to another pharmacy to see if they have it, so a barcode on your phone would be a similar thing, especially handy for people who have trouble sourcing a certain thyroid brand from their own nominated pharmacy, it would be easier to phone round then just go and collect it from them rather than waiting for your own pharmacy to get hold of which sometimes can be a while

helvella profile image
helvellaAdministrator in reply toNat107

That is more or less what I think it is doing.

Avoiding the domination of the nominated pharmacy.

But I need to look further to be sure I am understanding correctly.

Nat107 profile image
Nat107 in reply tohelvella

That would actually be a helpful thing if we could do that, thank you helvella

lynnwin profile image
lynnwin in reply toStar13

I get my Lio from Essex pharmacy but I have to send my prescription as my pharmacy at my surgery told me they couldn’t do my Lio electronically as it would have to be all my items can’t do it for one item .. it’s a pain having to pick one a script and post it xxx

Star13 profile image
Star13 in reply tolynnwin

Well that seems like laziness to me! They had a few issues with mine until we worked out a system - I only order my Lio on its own for instance now. Surely they could send it if you agreed to order any other regular meds separately so they don’t get mixed up with pharmacey’s?

lynnwin profile image
lynnwin in reply toStar13

Yes I think your right .. can’t see why they can’t set up on their system xxx

helvella profile image
helvellaAdministrator in reply toStar13

If the system doesn't allow single prescriptions to be sent to different pharmacies, or retained for collection, or similar, then I have an understanding of the practice's difficulties.

Surgeries can't just add facilities to their computer systems. They don't have access to the innards. If no-one who built the system allowed for exceptions, they are in an awkward situation.

They would need to add a paper system, or separate spreadsheets, to manage exceptions. And it would be all too prone to mistakes. And who is responsible for whatever add-on system they create?

The issue is down to the original design of the electronic systems which have assumed one patient can get everything from one pharmacy - pretty much without exception.

Goldengirl01 profile image
Goldengirl01

it only allows me to look at 5 repeat prescriptions do I have to get levo on my GP’s website

helvella profile image
helvellaAdministrator in reply toGoldengirl01

I'm afraid I don't quite understand what you are saying/asking.

Is anyone else limited to five repeat prescriptions?

Goldengirl01 profile image
Goldengirl01

I went on the digital prescription app and I can only get basic scripts like 2 lots of eye drops,2 inhalers and blephasol eye lotion, those were just the approved scripts, no T4 etc

helvella profile image
helvellaAdministrator in reply toGoldengirl01

Do you actually have T4 on a repeat prescription?

I think many members manage to get their T4 on repeat - through the NHS app - without difficulty. If you can't, I think you'll need to contact your GP surgery.

TiggerMe profile image
TiggerMeAmbassador in reply toGoldengirl01

It will only show prescriptions that are due to be issued so any medication that isn't due doesn't come up... possibly why they aren't showing?

Goldengirl01 profile image
Goldengirl01 in reply toTiggerMe

Hi there Iv gone back on and all my meds are on there now even ones that aren’t due yet, maybe as it’s the first time Iv gone on there not everything was put up until they know you are going to use it.

TiggerMe profile image
TiggerMeAmbassador in reply toGoldengirl01

Only went 'live' today so quite likely there are gremlins... mine is only showing ones due for repeat 🤷‍♀️ Unless I go into the medical record bit and then it lists all medication and dates prescribed

Goldengirl01 profile image
Goldengirl01 in reply toTiggerMe

If you go in again it may have updated itself and shows all meds prescribed that you can request.

SarahJane1471 profile image
SarahJane1471

I saw this on the news! I’ve been using this app for years so I’m not sure what they are “shouting” about 🤷‍♀️🤣

TiggerMe profile image
TiggerMeAmbassador in reply toSarahJane1471

I think it's the barcode bit that is new?

SarahJane1471 profile image
SarahJane1471 in reply toTiggerMe

How does that help? 🫣

helvella profile image
helvellaAdministrator in reply toSarahJane1471

You can take the barcode to any pharmacy - not just your nominated pharmacy.

I have added a reply below.

helvella profile image
helvellaAdministrator

The NHS England announcement makes some things a bit clearer - but still could have been done much better.

If you are prescribed a medicine, you can get it from a pharmacy by producing the barcode. This removes the need to pick up a printed prescription at all. (If you already have a nominated pharmacy, and you intend to pick up from there, then there is no real change, it appears.)

I think it will help if you need to go to "alien" pharmacies such as when your nominated pharmacy is too far away or cannot supply an item.

And you will be able to see when a prescription has been issued - e.g. if you have rung up, had a phone appointment, or whatever and are expecting a prescription.

Being within the NHS app, it could be that anyone using other apps will not have these things available immediately.

News

Digital prescriptions go live in NHS App

30 January 2024

DigitalPatient care

Millions of people will be able to use the NHS App to view their prescriptions for the first time from today.

Following a successful trial last year involving over a million users, NHS England is adding the new service to the app which will allow patients to see when their prescriptions have been issued and view their prescribed medication.

Patients waiting for an elective hospital treatment will also now be able to see the average waiting time for their procedure at their local trust, and users without a nominated pharmacy will be able to use a barcode in the app to collect their prescription from any pharmacy instead of needing a paper version.

Anyone who has a nominated pharmacy can continue to collect medication without a paper prescription or barcode as details are sent to their pharmacy electronically.

The new features are being added as the NHS runs a campaign to encourage more people to use the app in their everyday lives and help free up time on the frontline.

Patients can already use the NHS App to request repeat prescriptions digitally and the number of repeat prescriptions ordered through the app has grown by 45% over the past year, with an average of 3.1 million now requested every month.

Each repeat prescription ordered electronically saves GP practices three minutes of time, with those ordered using the app expected to save the equivalent of 1.85 million hours in 2024.

Patients also save an average of 18 minutes with each online order, making it more convenient for patients and freeing up frontline staff to do other important duties.

Vin Diwakar, National Director for Transformation at NHS England said: “The NHS App is transforming the way people manage their healthcare, freeing up valuable time for healthcare professionals.

“Giving all patients in England direct access to prescription information through the app means they’ll know when their prescription is issued and avoid delays in collection.

“The new feature will also mean people who haven’t set a nominated pharmacy will be able to present the barcode in the app to a pharmacy of their choice without needing a paper version.

“The prescription service is the latest in a number of services we’re adding to the NHS App to provide better care for patients. I’d encourage anyone who hasn’t used the NHS App for a while, or who has never downloaded it, to tap the app and see what it has to offer.”

Health and Social Care Secretary Victoria Atkins said: “I’m determined to make our health care system faster, simpler and fairer for patients – and the NHS App is all about making access to care easier for everyone.

“Today’s update will mean ordering and collecting your prescriptions can be done with a few taps of your fingers. This will not only benefit anyone getting a prescription, it will also ease pressures on our hardworking pharmacists and GPs – freeing up valuable time for patients and helping to cut waiting lists.”

Joe Harrison, National Director of Digital Channels at NHS England, added: “The NHS App is helping to support our frontline staff, freeing up time to treat more patients and enabling patients to get more involved in their care.

“Millions of people are already using the app to order repeat prescriptions, and they’ll now also be able to view and manage their prescriptions using the new service in the app.”

The NHS App has gained 33.6 million registered users – equivalent to around three quarters of the adult population – since its launch five years ago.

The new campaign is spreading the message that whether sorting a repeat prescription, checking your GP record or accessing a wealth of information and connected services, you simply need to ‘tap the app’.

The campaign coincides with improvements within the app to make it easier for patients to find the services they need, providing a simplified and more intuitive experience.

More details on how to register with the NHS App are available at nhs.uk/nhs-app.

Date published: 30 January, 2024

Date last updated: 29 January, 2024

england.nhs.uk/2024/01/digi...

Jaydee1507 profile image
Jaydee1507Administrator in reply tohelvella

My GP practice isn't on the digital prescripion service and can only issue paper prescriptions.

I can't tell if I will be able to use the app for prescriptions or not.

Nat107 profile image
Nat107

I myself understand what it meant and think it is a good thing to be honest as I had a lot of trouble sourcing a few items I get on repeat from my nominated pharmacy as they couldn’t get hold of them and at first I just did without which was a pain in itself, I then started phoning Round other pharmacy’s to check their stock levels of availability rather than go without again so I am glad of it, it will beneficial to me and other people in the same situation. Our gp has been digital for years for scripts and seeing medical history

helvella profile image
helvellaAdministrator

As I think more about this system, I end up with more questions.

What does someone with an English GP/surgery do if they are on holiday in one of the other four home nations? Can they get a barcode and present it at a pharmacy there? Or do they have to get the physical prescription sent to them?

Nat107 profile image
Nat107 in reply tohelvella

I no with wales they couldn’t scan the barcode on our prescription tokens, which is what our pharmacy issues if they have none of the said medication that goes straight to them being my nominated pharmacy, avail r you can take it to another pharmacy they were still using the old green script we had before our new ones so prob have problems in wales not sure about Scotland or Ireland though

Ellie-Louise profile image
Ellie-Louise

Out of interest I download that app., when I got to the bit where it wanted photo ID and a facial video I deleted it.

helvella profile image
helvellaAdministrator in reply toEllie-Louise

Obviously, that is entirely your choice.

But that part has not changed significantly in a long time.

Ellie-Louise profile image
Ellie-Louise in reply tohelvella

I don’t have that kind of ID now and I don’t want to video.

RedApple profile image
RedAppleAdministrator in reply toEllie-Louise

I doubt you're alone in feeling this way. I wonder if it could be done by simply presenting yourself at your surgery with a non-photo ID?

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