Do I need to book UPS collection for Regenerus test?

[Sneedle]

Hello,

I'm going to to do a Saliva Cortisol test tomorrow and am confused about how to return it.

In the accompanying leaflet it says to call UPS to arrange a collection, but there is a pre-paid 24 hour tracked label in the box - do I just post this into a normal post box, a priority box, the Post Office - or none of these as it has to be UPS courier?

Don''t know why I can't understand it, must be having a Moment.

Thank you!

[Alanna012]

The courier comes to your door to collect. You call them, give them the reference number (if I remember correctly) and say the time you want them to collect (I think or they might just have a window of hours) then they turn up to your door and collect.

[Sneedle in reply to Alanna012]

Thank you Alanna012, that sounds easy now to find the ref number😁 all good fun.

[TiggerMe]

You can look up your local drop off point if you'd rather not have to hang around waiting

ups.com/dropoff?loc=en_GB&W...

[Sneedle in reply to TiggerMe]

Thanks Eeyore. I've just looked it up and it says Millets which threw me, I don't know why. Thought it would be a PO.

I'm going to ring for collection as I'm flat out at the moment. Learning, learning.

Did you get your OAT results??

[TiggerMe in reply to Sneedle]

They do have some random places!... yes, results are in and very enlightening, PhD needed to understand but stayed up late deciphering with the help of a very lovely naturopath 😅 few more wonks to sort out 🙃

[SeasideSusie Remembering]

I tried to use their courier service once and it was a total farce. It was an automated reply and my post code wasn't recognised (I live in a fairly rural area) so because they didn't recognise my post code I could get no further with arranging a collection.

I've always sent mine back with Royal Mail's Special Delivery Guaranteed Next Day by 1pm, cheaper than the courier. You certainly can't just pop it into a post box, the box you return your samples in is too big to go through the slot and it absolutely has to reach Regenerus the next day due to the nature of the samples (frozen). Popping in any post box, even a priority one, doesn't guarantee next day delivery even with a pre-paid Tracked 24 return postage label.

[arTistapple]

What SeasideSusie says! I had the same confusion but as long as you ignore that particular instruction re:courier service, it’s just like our normal blood test routine.