help , people from US

[Micky7]

Guys, please help!

As i told you in my previous post , i.am waiting for my nature throid since march..is stuck in San Francisco airport since 28 of March, i paid for it in 25 of March.As you know needs some appropiate temperature, otherwise will be bad.

The thing is : it was sent with First Mail , USPS(?) shows me is in airoport.

Can i ask for a refund from that pharmacy?

At least to get my money back..what do you advice me?

[RedApple]

Micky7, This is a very unfortunate situation that has happened because of the pandemic and I'm sure many people here totally understand your dilemma. However, I doubt anyone here is in a position to offer useful advise. If you have tracking details, then it proves the item was properly despatched, so the supplier has fulfilled their obligation at that point. It is not their fault that the cargo has been stranded at an airport. The only thing to do is to get in touch with the supplier and see if they can help from their end, or if you can come to some sort of agreement regarding a refund.

[Micky7 in reply to RedApple]

Yes,thats true.But is still in their country and can ask more about it, to get clarifications.

The pharmacy doesnt reply to my emails(2 of them).They charge 19 dollars for transport and they dont care anymore..

I know they sent other parcel free of charge to people who didnt receive the first package..

[RedApple in reply to Micky7]

Maybe it is the carrier that you should be contacting, as they are the ones that haven't actually fulfilled their obligation of getting the goods from supplier to customer.

[Micky7 in reply to RedApple]

I will try to call them tomorrow, thank you!!

[RedApple in reply to Micky7]

Also, check the carrier's website to see if they have a way to fill in a form or a contact email address for queries about delayed/lost consignments.

[LAHs]

All I can add is that we are tightly shut down in California due to the virus. I called my bank the other day with a simple question and I was told the wait time was "more than 3 hours". I think your order will eventually get flushed out of the system. i think flogging this issue is probably a waste of time and energy.

[Micky7 in reply to LAHs]

LAHs, " get flushed out of the system"? do you mean i wont get it? its 170 euros worth, which is half of my monthly salary..pff

[LAHs in reply to Micky7]

No, no, I mean that it will eventually "come out the other end". Instead of lots of people moving stuff along you probably have one guy doing his best and falling short of minimal efficiency and a huge, HUGE back log of packages. As people trickle back to work the packages will start flowing again - as long as we don't get a big spike in covid cases, in which case we will do all of this stay-at-home all over again.

[Micky7 in reply to LAHs]

Thank you so much for your reply!

Good health to everybody!😘😘😘

[Micky7]

Finally, i received nature throid, ordered on 23 march..Really was a journey..