Hi everyone, hope things are going okay for you all.
I m going to share a little story with you that happened last Tuesday.
At work I stepped down a 3 foot drop and my left ankle gave way causing my foot to roll under my leg, I fell onto the ground with awful pain in my ankle. Managed to get inside and remove footwear to see a huge swollen lump on the ankle joint, with no ability to weight bear at all...pic 1.
So due to that fact I think it's fractured...off to Swindon A+E, which is my local hospital. I borrowed some crutches, we went to the reception desk where the receptionist carried on typing and without looking up said "I ll be with you in a minute". When finished her first words were "date of Birth"! No sorry to have kept you or how can I help, so not off to a good start! So what happened to customer care training? I 've not been to A+E for about 10 years now so a bit out of date!!!
Then go through to the nurse, who looks at ankle & agrees it needs an x ray, so she asks the usual heath questions..."are you of good health"? "No I have Addison's" "What's that"? Are you joking me? This is the hospital I would be taken to by ambulance if I had a crisis!!! I wear a silicon steroid dependant band and a sos talisman bracelet & the nurse does not know what Addison's is????!!!!
Moving on, x ray done seen doctor, now the fun starts...He does not think there's a fracture but soft tissue injury. He has heard of Addisons but has not taken on that healing is soooo much slower. I told him I had borrowed the crutches from a disabled neighbour just so I could get into hospital, so he sent me home without any crutches told me to use a heat pack on it and did not even have the ankle bandaged to give support!! Was I supposed to hop for the next 24 hours?
It only took about 3 hours so that was n't too bad & fair enough for the process, it was everything else!!!
The NHS website for a sprain states RICE rest/ice (so no heat pack then!)/compression(bandage)/elevation...basic 1st aid! Also states for a severe grade 3 sprain (the worst sprain one can have before a break) that a cast for 2 weeks & crutches may be needed!
The Dr also said to weight bear the next day! Like that was possible!!!
I know the NHS does a wonderful job some of the time but for me (& many others it is falling very short of providing a satisfactory service) this was nice and simple...not like finding Lymes disease, which I was told I did not have or Addison's both funded and diagnosed privately. What is happening to our paid for medical care? How is it that service providers are not trained to ask simple questions...do you have help at home? How will you manage with your work? Do you need a sick
note ? Does your illness impact on this injury? Do you feel like a crisis is coming on due to the stress & pain of this injury? And so on.
Anyway this is what has happened to this soft tissue injury over the last 7 days...without being supported by a simple cheap bandage or given crutches!!! The last pic is today a week on!
Isn't time we all started asking questions & took charge of our own health & healing...I played along with this as I am an NLP practitioner & know about asking questions (meta modelling) just to have a better understanding of what the people have to go through these days...it was n't a pleasant experience!!