recieved this email yesterday (i have removed hospital and names)
Dear Ms Hambridge
I am writing to let you know that your complaint has come to me for investigation. I will obtain your notes and start looking in to this but in the meantime If you would like to discuss this with me, please feel free to give me a call on the number below. I will be here until 2 this afternoon and then on Monday and Tuesday next week.
With best wishes
*************
Interim Head of Service, Medical Outpatient Specialties
(Diabetes/Endocrinology and Rheumatology)
*********** Hospitals NHS Foundation Trust