update from PALS: recieved this email yesterday... - Thyroid UK

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update from PALS

mandy72 profile image
6 Replies

recieved this email yesterday (i have removed hospital and names)

Dear Ms Hambridge

I am writing to let you know that your complaint has come to me for investigation. I will obtain your notes and start looking in to this but in the meantime If you would like to discuss this with me, please feel free to give me a call on the number below. I will be here until 2 this afternoon and then on Monday and Tuesday next week.

With best wishes

*************

Interim Head of Service, Medical Outpatient Specialties

(Diabetes/Endocrinology and Rheumatology)

*********** Hospitals NHS Foundation Trust

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mandy72 profile image
mandy72
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6 Replies
nightingale-56 profile image
nightingale-56

mandy72 , make sure you get something in black and white too as they are very fond of phone calls and then it goes no further.

mandy72 profile image
mandy72 in reply to nightingale-56

i got a letter today saying its being dealt with and a date it needs to be sorted by, when they call ill be sure to ask for everything in writing

id rather stick to email as have proof of what ive said and what they have said too :)

Glynisrose profile image
Glynisrose

I contacted PALS when my endo threatened to discharge me if I didn't do as he says. The CEO of the hospital got it touch by e-mail and offered his help but I said I would try and resolve it myself first.

mandy72 profile image
mandy72 in reply to Glynisrose

i just want to be seen by someone who knows how to treat thyroid and not increase T3 dose because of low T4

i was going to give it her face to face but need seeing sooner than november as feel awful and drs wont change or adjust meds without me seeing endo

Glynisrose profile image
Glynisrose

So do it yourself! Lie if you have to but be your own person.

mandy72 profile image
mandy72 in reply to Glynisrose

im adjusting my meds to how i feel but cant get to where i feel good, my head is foggy, increased pulse, slow pulse, feel hypo and hyper together, ongoing chest pains and shortness of breath, and the last few days ive been so hungry its unbelievable i cant afford saliva test at moment but hoping pals will arrange the works on the bloods

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