Is there a report function for spam messages - Thyroid UK

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Is there a report function for spam messages

vickylou36 profile image
6 Replies

I have received a couple of spam messages recently is there a report function on messages or do you just delete spam.

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vickylou36 profile image
vickylou36
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6 Replies

vickylou36 - there is an arrow to the right below a post, select 'report' and that will be brought to the attention of Admin.

vickylou36 profile image
vickylou36 in reply to

Thank you

marram profile image
marram

If you are receiving spam messages rather than a post which is visible to all members, send a message to any admin , copy and paste the message including the name of the spammer and they will deal with it.

You will have to copy and paste the message because personal messages cannot be forwarded.

vickylou36 profile image
vickylou36 in reply tomarram

thank you

helvella profile image
helvellaAdministrator

Unfortunately, there is no mechanism for reporting spam private messages. It is something many admins have requested.

Even more unfortunately, we admins can do little about members who misuse the private message system. We cannot turn off their ability to send messages. That has to be done by HU support.

The final bit of unfortunateness, there is no simple way of you reporting such misuse to "the admin team" - you can send a private message and include as many of the admins as you can think of (or find in the members list).

My suggestion is to do the following:

Inform support@healthunlocked.com or use Help on the top bar, and choose "Email us".

Send a private message to admins including the message you are reporting and the member's identity in a single private message.

Leave the private message for at least a few days so that it can be investigated, questions asked, etc. Then delete it.

The above would apply to any serious misuse - spam, unpleasantness, etc.

vickylou36 profile image
vickylou36 in reply tohelvella

Thank you i will try this.

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