I have a quick question as what else I can with this situation. This is going to be long but bare with me. I asked tesco to collect my repeat prescription as they normally do 2 weeks ago for collection on sat just gone as my doctors are slow. Went to pick it up on sat to find they don't have my prescription but they showed me the paper to prove they went for it but no excuse. They said they will ring my doctors to sort it out which is ok. I wanted to find out for myself why they have not got it. So I rang the doctors and was told yes I can see it was singed on the 1st, so the lady wonders off to see if she could find it and came back saying she would look into it and call me back. I wanted 2 hours then called back and spoke to someone else who said yes we have sorted it and we have rung tesco's to come and collect it. That's when I asked so what happened to my other prescription to the answer I don't know (understandably) so I said the practice have lost it then to the reply yes it looks that way as if to say it happens all the time. As you can tell I'm am really concerned that they seem to want to play this down soooooo much esp with my address along with other things are on tha piece of paper. A formal letter of complaint is going in with a view to a full investigation as to what happened and I am leaving the practice with immediate effect. What else can I do???
I know it may seem I have gone but need to give the full picture.