Retiring the App

[MumofSam]

Well, that’s what they’re calling it. Anyone else had that email? It’s the easiest way to come on here for me, but they say it’s lack of use. Maybe they didn’t publicise it enough. Shame.

[Spurdog1]

erm, didn't know of it's existence

[MumofSam in reply to Spurdog1]

That explains why it’s not being used

[Madlegs1]

I don't understand? What app?

[MumofSam in reply to Madlegs1]

The HealthUnlocked app

[kylieah]

No idea what you are talking about sorry.

[MumofSam in reply to kylieah]

The HealthUnlocked app

[Madlegs1]

I've just checked my phone and all115 apps. There is no HU app, and I'm on it almost every day.

I get notified by email of any new posts in any of the forums I'm signed up to.

Maybe the app wasn't being used??

[MumofSam in reply to Madlegs1]

They launched the app a few years back and announced it by email I think. I’ve certainly had it a while and it’s a one touch way of getting on here instead of going through passwords etc on the internet. I get notified of new posts by email too.

[MumofSam in reply to Madlegs1]

Might be just on iOS

[Joolsg in reply to Madlegs1]

Only available on Apple phones. Never been available on android.

[Madlegs1 in reply to Joolsg]

Exclusivity has its price ?😜

[MumofSam in reply to Madlegs1]

🤣🤣

[Pam34]

I got the email. I use the app on my phone all the time. So easy!

[LotteM in reply to Pam34]

So do I! I hardly ever get onto HU online via the pc.

[Pam34]

Well I have to say I have followed the email and added the Health Unlocked website to my homescreen. It was easy enough but I much prefer the layout of the app. Not sure I’ll feel as inclined to use it as much now. Maybe I just need to get used to it!

[MumofSam in reply to Pam34]

I haven’t done that yet. Just hope you don’t have to keep putting in your username and password every time you go on.

[MumofSam]

Agh! Just logged onto the website page. What a mess compared to the app! Looks like it’s just to get advertising revenue rather than make it easier for users.

[Joolsg]

I switched to an android phone a year ago & there's no HU app at all. I really missed the IoS App. It's a shame.

[Elffindoe]

I din't know here was an APP, but I'm hAPPy, to be without one.

I use firefox web browser on all my devices, it saves all my passwords.

[MumofSam in reply to Elffindoe]

The app is a much tidier, more streamlined viewing experience. Apple devices also store passwords but for security reasons on Safari you still have to get the device to autofill them every time you go on, involving either face or fingerprint ID, which is a pain when you’re used to just opening an app. Secure but a pain. Ah well.

[goldlay in reply to MumofSam]

I use Safari for here and don’t need to put my details in

[Gypsy-AU]

I never knew it existed. Had I known I would have used it.

[Butterflysun1]

I haven’t had an email. I have an I phone. I get email notifications of daily posts. For some reason if I try to open them on my laptop it asks for user name & password which I don’t remember but if I do the same on phone I can open without. I don’t have an app as such

[twizzle303]

I didn't know there was an app!!!@

[LotteM]

When did you get the email? I use the app all the time and haven't received anything thus far. Weird.

And I just looked: there is mo mention of it on the website. Well, we'll see tomorrow.

MumofSam, have you contacted HU? Or did they give an explanation in the email?

[MumofSam]

I got the email yesterday. This is what is says:

“Hi MumofSam,

As a user of our iOS mobile app, we wanted to let you know that from THIS Friday (24/09/2021), the app will no longer be available. Instead, we will focus solely on an enhanced web experience.

The app has been falling back compared to the website, with many missing/underperforming features (e.g. bugs).

You’ll now have the ability to access much more whilst also continuing to enjoy all app features via our website:

Log in to your account

Tips for this transition

For quick access, save our website on your iPhone home screen (it will look like an app icon). Learn how >

To avoid having to login in every visit, make sure your browser settings allow for login information to be saved. Learn how >

To replace the push notifications from the iOS app, please review your email notification preferences. Learn how >

What will you gain?

More features

As our app has many missing features, you will have access to more advanced features.

What will you gain?

More features

As our app has many missing features, you will have access to more advanced features.

Quicker access to new features

By focusing on an enhanced web experience, we will be able to deliver improvements to the site more rapidly.

Better mobile experience

Our website is more mobile-friendly allowing our members more flexibility in how they perform tasks and navigate.

Broader accessibility

It is instantly accessible via a browser across a range of devices and browsers.

Will HealthUnlocked never have an app again?

It does not mean we will never again have a native app (iOS or Android). That continues to be a possibility for the future.

If you have any further questions or need more help with the transition to the website, you can contact us at [e-mail].

Thank you for being a valued member of the HealthUnlocked platform.

We hope to continue this journey with you.

Helen Sincerely,

The HealthUnlocked team”

[SueJohnson]

I use a laptop and Firefox. When I get my daily notification, I just click on the one I want to read and it goes right to it without having to log on. I haven't told Firefox to remember my logon, I just never log log off HU.

[MumofSam in reply to SueJohnson]

Safari doesn’t let you do that for security reasons.

[Kentish_Man]

Not had the email. Surely it would be better to ask people whether they found it of use before deleting it ?? Or am I being too obvious ?

[MumofSam in reply to Kentish_Man]

Well you’d think, wouldn’t you. I just think there’s some other motive behind it. Like I said before, could be advertising revenue. Next thing we’ll see pop up adverts everywhere like on a lot of “free” websites.

[LanaCSR]

I have android and I never knew about the app either. I would've loved to have used it, but as I read these posts, it looks like it was only available for Apple users. If they're "retiring the app" because people aren't using it, it's the app people's own fault if they're not going to make the app available to android users. Had they made the app available to everyone, not just a certain group of people, maybe they would have more people using it and they wouldn't have to get rid of it.

[MumofSam in reply to LanaCSR]

Well said! I hadn’t realised until now it was only on iOS and have no idea why they wouldn’t have made an android version. Even some people with iOS had no idea there was an app, so it wasn’t even being used by all those it was designed for. Too late now, sadly.

[Sara_2611]

I think Don had that situation in the Ataxia part of HU so hes left