Wonderful service from PCR Priority Test

[Oldfogie]

I used this testing facility yesterday. Test done and husband posted it in the priority post box in the village (Sunday) and I had the result by 10.30 this morning, Monday. Fortunately negative. However, ordering a replacement not so easy. Phoned 119 and the first person I spoke to said under no circumstances could I have a second test kit. I did start to say that I had been told yesterday to re-order and she hung up in me! My daughter took over, spoke to a lovely, helpful lady and I am assured a replacement test kit will be with me tomorrow. Hope I don’t need it! The moral, if at first you don’t succeed, try again. But hats off to the NHS for the rapid response to the test.

[PMRpro Ambassador]

One is left to just wonder WHY you couldn't have a replacement for a negative test done in good faith in response to doubtful syptoms ...

[borednow in reply to PMRpro]

Power mad telephonist. There's a lot of them about these days ...........

[PMRpro Ambassador in reply to borednow]

I dread having to speak to a call centre ... Chat bots are as bad - I want to speak to a person who knows what they are on about. I've had a few choose any one from 3 options after speaking to different people. Like GPs - no continuity of care ...

[DogAgilityObsessed]

I used my priority test a little over a week ago. Negative. 119 didn’t really know what would happen but they thought I *might* get sent a replacement. And today a replacement arrived. I love it when systems work as they should!

[CricketMonkey]

I have just had a replacement PCR test arrive automagically! It’s taken about a fortnight since I used mine … which was positive, so that might (but shouldn’t) be a difference.I hadn’t done anything about trying to request a replacement, particularly after the doctor who reviewed my case (without even talking to me) had deemed me low risk, so I fully expected to have been removed from the priority list.

[DorsetLady PMRGCAuk volunteer in reply to CricketMonkey]

Each test whether PCR or LFT has its own code - so when yours was logged on the system it obviously flagged up a new one required….so you are obviously still on priority list.

[PMRpro Ambassador in reply to CricketMonkey]

OTOH - hope you don't need it! To get infected again in the next few months would seem particularly bad luck!

[seamaid]

fingers crossed you will not need it, I used mine at the beg of Dec, it came back positive - i thought I had a cold and was treating it with Lemsip ! however, today a replacement was put through my letterbox ,and I am hoping I will not need it ,. but it is good to have a backup in our cupboards