when I last saw my Doctor I asked if she’d read the paperwork I’d left for her but as her surgery was being decorated she said they were probably in her pidgeonhole but she did ,agree to my having my B12 at 8 weeks. When I went to the desk to book it the receptionist came back at me and said I wasn’t due until March 20th so I pointed to the room my Doc was using and told her that I’d just been informed and should she be really able to contradict what I’d just been told in the Docs surgery? She did back down but even the blessed receptionists tell you when you should HAVE YOUR B12. And if you ask a question the refrain is always “ sorry can’t comment as not medically trained”. Laughable if it wasn’t so infuriating. This happens every time I try to book an appointment for my B12.
receptionists acting like doctors? - Pernicious Anaemi...
receptionists acting like doctors?
Sorry Beadbuddy.
Re : Treatment of PA/B12D. NHS NO : [write it]
If you have a printer or know someone who does. Then write again to your doctor and cc: the Practice Manager that at [ time ] and [ date ] Dr [ name of Doctor] stated that your treatment for PA/B12D is every 8 weeks and for this to be put on your notes. Thus ensuring, your Medical Records are accurate, have clarity and are contemporaneous (meaning up to date).
Best wishes.
I have the problem every time i book my IM b12 injection at the surgery .I'm prescribed 2 weekly but every third done in the surgery as IM.
Try and explain that every booking !!
Annoying I csnt book ahead at the time I'm there with the nurse.
Digital diary doesnt allow.
It's on my notes .
As it will be on yours.
Needs to be on the home page in bold though.
It isn't.
Despite me asking .
Another way is to ask the nurse doing your injection to record.
B12 in jection next due with correct date .
It should then be very clear to the receptionist
Scientist, not medic.
It seems you have encountered the 'Dragon At The Gates Of Doom'. Not all receptionists reach this level of control, but some certainly do. Good luck in your quest.
Dragon Slaying is a worthy pastime. Narwhal10 is particularly helpful in this matter.
🤣 Watch your step, Cariad.
Draig is emblazoned/graffiti’d on integumentary system. Us, Taffies do breath fire & grow horns. 🤪
Beadbuddy can use lots of other internal systems and an external system to report the doughnuts. Data Protection Officer, Records Manager, Information Governance Team and just telling GP’s Practice Manager that you are going to report them to the Information Commissioner’s Office for repeatedly mishandling your Health Data.
🏴
Ah, the receptionists annoy me. You ring to make an appointment and they ask what the problem is. They don't know if your earache is an infection or a cancer, because as they keep telling you, they have no medical training! But they seem to feel that they know what is important and what isn't and THEY will decide if you can have an appointment. Plus when they ask you at the reception desk, the whole waiting room knows your issue, which can be rather embarassing.
Our receptionists dont book appointments anymore .To see a doctor you have to go online snd request it.
It is then triaged.
You then get a text to book a telephone appointment or one in person.
You csn use up to 4 surgeries in the same group.
No choice of G.p.
Not easy .
No continuity .
However I go in person to book a b12 injection.
Can't be done online
Crazy system.
Supposed to free up telephone lines.
As I had to phone fof my mum and was no.27 in the queue at 0830 not sure that happening !!
Sounds like a better system. The only chance I have of getting a Drs appointment is to ask the nurse to book it when I have my jab. She can somehow magic up an appointment when the receptionist says none are available.
Although, I was quite shocked when a doctor rang me this morning out of the blue today to change my meds - told nursey they were making me feel ill and hey presto! The Docs are great, when you can get past the gatekeepers.
hello, yes its v v v very frustrating. The 10 minute medical interrogation to persuade the receptionist to make an appointment with doctor is not amusing. Puts me off ever contacting gps.
I think there is a knack of dealing with doctor’s receptionists. They are people working at 100 mph and stressed themselves.
Often, I give them pens (because they loose them), chocolates or little gifts. They remember these small gestures and so remember me. Now, Beadbuddy, can do this, if they wish. Hand-deliver the letters, with a token gesture. Asking if [ name of Practice Manager ] is in work today. You will be amazed of the effectiveness of realising a receptionist is a person who just so happens to work for the NHS.
I refer to the NHS as a Beast, some employees can find it soul destroying. So, it does impact their communication skills, they are unaware that they can come across as rude and abrupt. They are just getting slaughtered with the massive amounts of work piled on them. 😉
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