I am so exasperated re: this , not only has Complaints system been corrupted but so called redevelopments & improvements are still scams only where only the name not structure is changed still relying on the corporate call centre, without discretion, urgency and responsibility approach.They just seem to be directed by more committees, taking expenses for what ? Only meeting 3 monthly or when called or summoned , like the Doctors nowhere to be seen at weekends and holiday times .
I offered my experiences of trying to address issues re : Complaints and 911 via a face to face survey [ current methods?] to find hoodwinking again using my age and disability dyspraxia to hoodwink as they cancelled the organised by time meeting behind my back .
Then ignoring or ever following up when showed my concern .Does that mean unfair findings may be further employed when obviously questionable .