Community Guidelines

Welcome to My MSAA Community!

We’re glad you’ve chosen to be a part of our community. My MSAA Community –offered by the Multiple Sclerosis Association of America (MSAA) and HealthUnlocked (HU) supports people affected by a diagnosis of multiple sclerosis (MS), their care partners, family members, and friends. We hope that the My MSAA Community on HealthUnlocked is a safe and supportive place for you to share your experiences and find the information and encouragement you’re looking for.

The group is moderated by the Multiple Sclerosis Association of America (MSAA) and HealthUnlocked (HU).

My MSAA Community is part of HealthUnlocked, a network of over 200 conditions and wellness communities from organizations you know and trust. By using HealthUnlocked (HU) you are accepting these posting guidelines and agree to HealthUnlocked’s site Guidelines and Terms of Use. Members of the My MSAA Community should read HU’s Guidelines in conjunction with the My MSAA Community Guidelines outlined below.

HU Community Guidelines:

HU Terms of Use:

Below are the My MSAA Community Guidelines aimed at creating a safe and supportive community for all of our members. Many of HU’s guidelines are repeated here.

Professional Health Information

MSAA strives to provide useful, up-to-date information on matters of concern to individuals with MS and other members of the MS community. The information posted on this site should not be used as a means of diagnosis, determining treatment, nor replace the relationship between you and your doctors and other healthcare professionals. For diagnosis and treatment options, you are urged to consult your physician.

Community Atmosphere

My MSAA Community is a safe, supportive, informative, and friendly community for people affected by multiple sclerosis (MS). Your participation in this community should be with respect, honesty and in the spirit of supporting and learning from fellow users.

Please note that MSAA is a United States-based organization. Anyone joining the conversation in My MSAA Community should keep in mind that some individuals may be commenting/posting from various countries. In such instances, details on approved medications, treatment protocol, healthcare, insurance, and other related topics, may differ from those in the United States.

Posting Content (Posts/Questions/Replies/Private Messages)

Content posted by individual members does not represent the views of the Multiple Sclerosis Association of America (MSAA) or HealthUnlocked.

Posting content on this community is taken as your agreement to post information that is true and accurate to the best of your knowledge and is primarily drawn from personal experience. You are encouraged to post content about your own life with multiple sclerosis (or that of a loved one), ask questions, and offer support and advice.

Content should never be abusive, derogatory, sexually explicit or suggestive, or deliberately misleading. If you consider someone else’s content violates this rule, please report it via the “Report Abuse” option or via the Feedback button. Content that is felt to violate this policy will either be edited or removed. All feedback reports are read by moderators and it is their judgement on what action, if any, is taken.

Neither MSAA nor HealthUnlocked is responsible for any offence or injury that a member may draw from another member’s content.

Any content posted on this community can be read, used, reproduced, and cited by other users of the site. You have the option to delete content you posted.

When you post third-party information, such as information about new treatments, you are asked to provide references and links to sources wherever possible. Links should be to a reputable site.

Moderating Content

Content posted on this community is moderated by MSAA and HealthUnlocked. Moderation takes place after content is posted.

Moderation helps maintain a safe, positive environment for all members of the community. Content may be edited or removed to ensure that the community remains supportive and responsive to everyone.

The community is open 24 hours a day, 7 days a week. Moderation occurs after posting and between the hours of 9 AM and 5 PM Eastern Time Monday through Friday.


Please note that MSAA does not endorse or recommend any specific products, services, therapies, or activities mentioned by any third party (individual or company).

Online Safety

In this community, there may be discussions of health-related issues and sharing of personal information.

Please note that the My MSAA Community is an open site, meaning that any posts are searchable by internet search engines and can be shared via social media platforms. If you would rather your content was not searchable or shareable, you can select the visibility status of your post as visible to “Only followers in my community” (Hidden Post) before you click submit.

For your own safety, you should not disclose personal information such as your full name, email address, home address, telephone number, or any other information which could directly or indirectly identify you.

For more information on general online safety guidelines:


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