Help! Stay sure are trying to withdraw my holiday insurance

[SueYoung]

Hi,

Hoping someone can help I have an annual multi trip holiday insurance with Staysure. I bought it a few years ago because it was recommended on this forum. I have ET and am age 62 my platelets are around 700 and my haematologist says it’s time to go on hydroxy. Staysure are now refusing to insure me. I go on holiday on Sunday. Does anyone have any advice? I am waiting for the underwriters to get back to me. Please help 🥹

Sue

X

[Cityreach]

Try All Clear same thing happened to me with advanti who was recommended from the Martin Lewis as good for medical conditions but once I confirmed diagnosis said would not cover me, someone I met at clinic recommended All clear not had a problem with insurance and PV although not on meds yet just asprin and venesection, I think when they dont understand the conditions properly just choose not to insure, hope you get it sorted

[SueYoung in reply to Cityreach]

thank you I will try them xx

[MPort]

I have insurance with StaySure. I have PV 18 years and take Interferon. I got yearly cover at higher rate. Don't remember how much. I had cover from them many times over the years. Could the decision be queried. Their forms are IA controlled so maybe a simple thing caused rejection. I have had to reapply for husband by phone to get cover

[SueYoung in reply to MPort]

I have spoken to a supervisor and they eventually spoke to the underwriters who have now agreed to continue cover until I come back my holiday providing I have a letter from my Dr that says I am fit to travel. I have to phone again when I get back to discuss continued cover. They seem to be objecting to the fact that hydra is a chemo drug even though I have explained that by taking it the risk of thrombotic events will be lowered. Thank you for taking the time to reply it’s much appreciated xx

[pussycatwillow]

Beware Staysure take months to sort out claims.

Hopefully you will never need to claim.

I was in the unfortunate position of needing medical treatment abroad. It took 3 months to be reimbursed £8000.

[SueYoung in reply to pussycatwillow]

I am now looking for other companies to insure me and have a few quotes. We were previously quite happy with Staysure as they reimbursed us for Covid cancelled holidays though it did take a few months. At least they have now agreed to cover me temporarily so I have stopped panicking now ☺️. Thank you for replying xx

[ainslie]

you could try Abletravel, I find them fine

[SueYoung in reply to ainslie]

Thank you I will try them xx

[FAM_KT]

Hi Sue,

Have you tried contacting BIBA (British Insurance Brokers Association) they helped point me in the direction of my Annual Travel insurance.

[SueYoung in reply to FAM_KT]

Thank you I will try them xx

[SDJD]

I had problems getting a quote with StaySure last year. Telling them Hydroxy was a chemo drug seemed to complicate things for them and they said they had to contact the underwriters which took more than 5 days. In the meantime I bought travel insurance with AA instead! All online and straightforward. A pop up for ET, MF etc came up for me to click on when I needed to fill in my medical condition. I was quite surprised as MPNs are rare. No phone calls needed and very reasonable price. Good luck! Suzy

[SueYoung in reply to SDJD]

Thank you Suzy I will try the AA also xx

[artydutch]

I got insurance with admiral for Europe. Only for one trip at a time, not annual insurance. Cover for MF. Good luck xx