Appointments

[Jody00]

Well I was supposed to have my appointment over the phone on 21st September I waited an hour nothing, so I rang the appointments line said I cancel my appointment because I had a early appointment in June which never went ahead ,I didn't cancel my appointment and I never knew it had been cancel,so I got threw to haematology receptionist she ask my name d/0/b she couldn't find me on computer or that strange ask me my address then went or yes Yr appointment got cancel in June no fault of yours u was supposed have a early appointment but never happened your haematology is not going to be in for a while but someone be intouch shortly,so I rang my clinical nurse she measge me back she going find out what gone off and get them to make me an appointment so then phone rang to tell me oh yes got cancelled in June Yr haematology is not in she Gmail her there got my bloods in clinic and she will be in one day this week then she going to ask my haematology what plans are first before getting back to me I thought I didn't even know any of this what was going off so am still waiting hear back for an appointment sorry guys rant over Xx

[Aquinas]

I am so sorry that you are receiving such dreadful service. I will pray that it soon improves.

[JeniMac]

I have been having shocking treatment for the last few years Enough was Enough so got in touch with my GP and asked to change hospitals which she did. I now have a face to face with new haemotoligist next Thursday.

[hunter5582]

That is just plain ridiculous. And intolerable. I would file a formal complaint with the hospital system. Unless there is a spectacular MPN Specialist there, I would also change my provider. That sort of thing is just not acceptable.

[MaggieSylvie]

I had something similar with a blood test. When I went for it, they said they had no record and if I had booked the appt I mustn't have confirmed it. It seems for some reason my appt. got deleted. They did fit me in and took my blood, but I was treated like a naughty schoolgirl but then I never got the results. Luckily my Haematologist did get them. I do have proof that the appointment was confirmed but there has been no apology for their mistake. It worked out ok for me but your situation sounds like a monumental cockup. I hope they look after you better in the future.

[Jody00]

Hi yes u all right I had same problem with my bloods aswell this time round mange to get in to get them done its a long story to tell but am going give while Monday afternoon then ring my clinical care nurse back has I've been waiting since Wednesday was it for them to make me an appointment she did say she did ask them but when the receptionist rang me back she did say see spoke with my care nurse but she not going to do anything tell she spoke with my haematology doctor which she wasn't in last week then she said she in one day by end of week then she ask her what are the plans before she does anything which I do think that's ridiculous so il give it while Monday afternoon. Thankyou guys xxx