Complaint

[White25]

Complaint

Does anyone know who I can make a complaint to about the way my daughter was treated in a care home? Are there any parents out there who had children removed from their home. I would love to get in touch with them. Thanks.

[Jofisher]

Hi I did and raised safeguardings and spoke to the care quality commission aNd I used a consultant social worker as the problem got to big for me to deal with on my own

[Hidden]

I also used social worker and got better place - this care home manager so caring and knowledgeable about autism

[LDAutie]

hi White25 i think i might have spoken to you before, so im not a parent-im a service user ,but ive been removed from many residential care homes and supported living group homes (and an LD institution but that was because it was shutting down back in the days the councils were trying to close the long term wings off).

in one supported living LD and/or autism group home my last one,i was removed.

-first they got me into very long term debt-over ten thousand pound because everyones electric was going into my EON acount-my apointee said she fought them and i was rtolld "well we got it down to five thousand but it needs paying" -how about no thousand, as it wasnt my fault.

they were desprate to fill rooms so they picked a very high functioning person to live with the two of us already there and we both have learning disability,autism and othher disabilities, i was actualy kicked out very wrongfuly-id had a sensory overload induced meltdown in my own bedroom,police were called to help restrain me-thats it,a parent who had a lot of power over the management there got me kicked out as she didnt like my dad regulary complaining a lot about her childs behavior towards me as that person has huge issues with people with severe autism or any level of learning disability,i was abused by them regulary in front of whatever two support staff were working with me at that time but nothing was ever done.

i saw that person tasered before and arested-and no one asked how it had afected me or my best friend/house mate-we both saw it.i was illegaly kept from going near the hole area which meant i coudnt get my staff to pass my house mates staff my new place details as he had always wanted to come and visit-we went everywhere together,i was no longer able to use the local aditional needs toy library-and whats worse,because of the illegal block i wasnt allowed to pick up my much needed NHS prescribed wheelchair and they kept saying if i dont have someone pick it up theyll give it back to the NHS.my parents are elderly and do not drive so cant just get a wheelchair picked up,the staff there ended up giving my wheelchair back to the NHS! ive never been arested or put under an ASBO but i was treated like i was.

from there-i was forced to stay at a unsuitable respite service and the respite area was for some reason downstairs-i cant do stairs and i had to painfuly get down by sliding all the way,and i was unable to see anything but the same four walls for months as i coudnt climb the stairs.

and my sister and dad are currently fighting the same company as im in a completely unsuitable supported living home of theirs,with mostly unsuitable staff and rubbish training theyre given (thats if theyre given any,most arent LD,autism or epilepsy trained theyre just thrown into the job and ive not been able to wash since my last place as they dont help with any kind of personal care here which i need-theres one staff whose now left who knew exactly how to help me but she has long left).

im shocked ive not been kicked out of this one,ill never use this company again if i can get away with it,they are very very bad.

if you ever want a talk please feel free,but here is an easier to report safeeguarding form from CQC you can use: cqc.org.uk/guidance-provide...

my mum has rang CQCs phone line before, over bad issues ive had here and the very next day they had contacted my place asking them what was going on, they were very helpful.

i can only go from my own experience but i dont think contacting the care companies own complaints email line is helpful,as i think they can be very biased, they were in my case.

[FriendsTogether]

I'm sorry to hear about your situation. I believe that you should address your concerns to the home manager first as each care home should have their own complaints policy.

[FriendsTogether in reply to FriendsTogether]

If you don't feel that you can speak to the care home yourself, contact your social worker who has a duty of care and is better placed to investigate on your behalf.

[doglover10]

Depending on the care home, is it a council owned or privately owned? you can start by finding out who the manager is, i mean if there is a manager who owns the place and maybe doe not work there, then you can complain also to the care ombudsman lgo.org.uk/ and even your local member of parliament

[White25 in reply to doglover10]

Hi. Thanks for your reply, the care home is owned by childhoodfirst borough high street, london but my daughter was in Norwich care home. We had several discussions with the manager but he said it was all down to her moving to a new place. I will see if I can find the care ombudsman.