My son has complex learning, physical disabilities and is also autistic. He lives in a supported living setting along with 9 other people with varying degrees of ability. They each have single person flats under one roof and each has their own team of staff. My son has 24/7 support and receives a percentage of continuing healthcare funding to enable him to have two to one support twice a day for showering and other elements of his personal care. Over the years it’s been very hit and miss and as far as I’m aware he hasn’t had two to one support at all during the pandemic which is not only putting him at risk but also his staff. I’ve brought this issue up several times in the past but never had a satisfactory response and I feel I can’t accept staffing shortages due to the pandemic as a credible excuse as this has been an ongoing problem over several years. He has his annual review coming up shortly and I’d like to address this issue but need to know what my sons rights are so I can state my concerns based on relevant facts. Can anyone advise me on the best course of action please?