One of the things covid has introduced me to is supermarket shopping. And while some give you the opportunity not to have substitutes others do not. I am wondering if others are getting weird subs too. I ordered kidney to make a steak and kidney pie but was sent a heart. Today I had an order for dog food and got a tin of cat food included. Luckily I doubt my dog is too fussy so I will mix it in with something else. What delights have others been sent.
Ssshh! don't tell Mandy about the cat food.
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suzannah16
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Oh yes the Joy's.... I ordered fly spray and got cockroach spray, 🤦♀️sweetheart roses and got a large bunch of red roses 👍 small tub of flora and got a 2.5kg of clover 🤷♀️ and I ordered 2 gala slices and they sent the whole pie...took me all week to eat it 😆.you can return them. Most of them time they are ok x
Have you tried directly ordering flour from the mill? I just had a delivery of fresh yeast, 12kg Canadian strong white flour, 12 kg three malts and sunflower, 4 kg soft cake and pastry flour, 1 kg French flour, 2 kg 00 Italian flour and three blocks of fresh yeast from Shipton Mill direct. The P&P is the same no matter how much you order and arrives in days. They have kept me going all through this pandemic when local shops and online grocers had none xx
No bizarre substitutes for me but I am ranting today. I order my Ocado shopping four weeks in advance which is fabulous. They have started stocking Marks and Spencer’s items since September. The first week we were missing ten items so they gave me a £10 voucher. They give me a £10 voucher for the anniversary of when I started shopping with them every year. My gripe is that their little ice cream cones which are my treat since giving up biscuits, crisps, chocolate are missing from my order again!! Being on steroids I need one 😭😭😭xx
I tried to use Ocado recently but there were no slots available. But they only had a few days showing. So I’m wondering how you manage to book 4 weeks ahead? Have you got a smart pass or something? They are not doing any new ones at the moment so I wasn’t able to get one.
I have a mid week smart pass which allows me to order Tuesday to Thursday for £6.99 a month. I was identified as a vulnerable person ( by them not me) and given a link to set up orders for four weeks in advance. I received my shopping today so have just placed an order for four weeks time. Email them and ask for a vulnerable person slot. Their customer service team are fabulous. I have tried so many online providers and had issues with them all but Ocado resolves any issues quickly and efficiently xx
Thanks for the help. I am on the vulnerable list so they should be able to check. I used them before I moved 5 years ago but when I tried here I got loads of substitutes or missing items, that shouldn’t happen with Ocado as their stock system should prevent you ordering stuff they haven’t got. So I was then using Waitrose every week but they were awful during Covid even though I was a regular customer. It would be good to try M&S food for a change. Xx
Luckily I can opt out of substitutions, but befoe I realised this, I ordered a big food scoop to help with the bird food and I was sent 2 very tiny kiddies spades!! But have it all sorted now, although I am at the mercy of the pickers and last week nearly half of my shopping was unavailable!! already having shortages on the shelves, they dont help us lot who have not been out at all since beginning of March xx
Our beloved Texas based chain is called H‑E‑B and we adore it. It’s progressive and a fantastic company that gives back to communities, Ranked as one of the best grocery companies to work for in the USA and has a fantastic foundation/ endowment.
Therefore it’s no surprise there is a very good text plan in place to alert shopper to customer of substitutions.
H‑E‑B is very good with transparency, but yes- supplier problems still a problem in some areas.
I’ve been getting various supermarket deliveries and have had some odd substitutes, although not very many. I once ordered a thermometer you use in your ear but got given the caps you use on the end of the bit that goes in your ear instead. Not a lot of use if you don’t have the thermometer!
I was talking to the delivery guy and he told me that there have been a lot of new staff because of the increase in demand due to covid. Some of these are not doing so well at choosing subs when they first start. I think Waitrose are the best for subs as you can type in messages for the people picking your items.
I was told they were mostly school leavers who had never shopped in their lives and never even heard of some things so they just select something randomly. I've tried adding messages and still got the wrong things.
I got a head of cabbage instead of a head of lettuce, but it wasn’t a substitute. My shopper evidently didn’t know the difference. 😊 Online delivery has been a lifesaver the last 7 months. And every delivery is like Christmas. You never know what you’re going to get.
Gosh!!! I'd have kept them - not just because I do drink (prefer prosecco to champers mind) but you could have donated them to charity for a raffle or something!!
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