Some of you may have noticed over the last two days that you have not received your daily digest. We appreciate how important and useful this email is, so we want to keep you informed on why this is.
We use an external tool to send our daily digests and unfortunately, this tool started experiencing some serious technical issues yesterday morning. We have been in contact with the company and they are working on resolving these issues as soon as possible.
Unfortunately, we do not have a time frame on when they will be resolved but if we receive any updates, we will be sure to share them with you here!
We are really sorry for the inconvenience, we will be discussing this with the wider team at HealthUnlocked to explore alternative ways of sending this email, with the hope of avoiding this in the future.
Hi LauraHu, I hav’nt had any daily emails since before Xmas. I’ve tried everything to rectify this but no luck. Last time this happened the emails were going to my spam, but I’ve checked this and they’re not there. Help please
Sorry to hear that Redders !
I've just taken a look and can see that your email provider marked our emails as spam so they were being blocked. I've changed this so it should now accept them. I'll send you a private message, which will trigger an email notification to you, just to check it's all sorted!
According to our most recent communications with the organisation that we use to send emails with, it could take a few days before everything is back up and running as normal. We don't have any more information than this unfortunately, and currently can't give you a more accurate timeline for when you'll begin receiving emails again.
We're very sorry for the inconvenience and will be back in touch when we know more. Thank you for being patient! Let us know if you need any support accessing the site or if you have any more questions using this form: support.healthunlocked.com/...
Not to worry, we certainly haven't been hacked. Unfortunately, spam can sometimes slip through the gaps - we try to limit this as much as possible but if you see anything you think is spam, please report it (see more here: support.healthunlocked.com/....
Could you try posting again in the community you wanted to share a post in, it should be fixed now!
Thanks for keeping us up to date and hopefully things will be rectified asap!
Morning all,
We’re pleased to tell you that the issues have been resolved and you should have received your daily digest this morning (possibly even yesterdays thrown in there too!).
Whilst we’re pleased that normal practice has resumed, we're invested in finding a long-term solution to avoid this in the future. If a decision is made on this, we’ll let you know but for now, we hope you enjoy catching up on your digests.
If you haven’t received your digest or have any questions on this, please let us know here: support.healthunlocked.com/....
Hello Laura , once again I am not receiving my daily digest and this is the only way I could contact you . The digest stopped arriving on the 13th of February 2019 . this is the second time in a month. Please advice?
Sorry to hear you've had some problems with your digest. I can see that your email provider was marking them as spam so they weren't reaching you! I have removed this block but I would advise you to add 'notifications@email.healthunlocked.com' to your email contacts to avoid this happening in the future.
Thanks for the quick reply , its just strange they were arriving till Tuesday. I did check in my spam mail but there were none from healthunlocked or in the trash where they used to go in the past sometimes. Will follow your advice and hope we have no further problems. Thank you
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