Kardia mobile problems

[chestnutty]

Hi fellow Kardia users. My device has stopped working - failing to pick up a signal. A new battery and freshly cleaned contact pads hasn't helped. I have been using it since March 21. I think it might just need a new one but wonder what sort of life span other users have achieved. Thanks

[scentedgardener]

Sorry, I can't answer as I've only had mine since September this year, but if it stoos working after 2 and a bit years tgat's not good.Have you still got the instruction book that came with it? There might be a customer service contact number in there.

[chestnutty in reply to scentedgardener]

I'm waiting for a reply from them to my query. Hopefully it will be quick!

[scentedgardener in reply to chestnutty]

Finger's crossed. They're a bit expensive to only last a couple of years.

[BaileyCat23]

hiya I had this problem after only about a month. I contacted them and they sent me a new one

[chestnutty in reply to BaileyCat23]

That's reassuring at least. I'm waiting for a reply from their support services

[BaileyCat23 in reply to chestnutty]

I sent them a few screenshots too. Mine kept saying it was due to interference but it literally was showing that anywhere I was and each time I used it. New one arrived and no issues so definitely was an issue with the device. Hope they sort it for you

[chestnutty]

Alivecore support repled with suggestions and it turns out that the replacement battery wasn't inserted correctly. It is now working fine. And I am hugely embarrased both for myself and my husband (who should know better)!!! The battery goes under the 2 prongs in case anyone else needs to know. I also tightened the prongs a little as they seemed a little loose.