Online deliveries: Good Evening Anyone... - British Heart Fou...

British Heart Foundation
17,034 members11,398 posts

Online deliveries

ahk59
ahk59

Good Evening

Anyone else struggling to get an online delivery of essentials.Tried all main stores and no slots available.As tempted as I am to send my Husband out to local store to get milk etc,im not taking the risk.Oh well just need to take my coffee black.In grand scheme of things that aint bad.Stay healthy folks

65 Replies
oldestnewest

I had an email from Sainsbury’s today to say they’re prioritising over 70s and vulnerable and if not recognised as such when booking delivery then let them know. I went straight online and was able to book for tomorrow.

ahk59
ahk59
in reply to Maisie2014

Think as I am new customer I never got that option,online shopping is new to me

Thanks for your reply

bantam12
bantam12
in reply to ahk59

Some supermarkets are not accepting new online customers.

TruthBeTold
TruthBeTold
in reply to ahk59

You need to try and phone Sainsburys on 0800 3281700 to get on their vulnerable list. That said, I've been trying for over 24 hours and keep getting a BT message saying the network's too busy. Good luck!

I cannot get an answer either. In the end, I "suited up" with tight mask, tight gloves, and went out at the crack of dawn to shop. Its the only way.

TRST
TRST
in reply to Maisie2014

Problem I have is reaching the minimum spend for online delivery.

I'm in despair with Sainsbury's - I sent them a message via Facebook last week when they announced details for priority slots for people over 70 or the vulnerable - the message was closed down last night saying go to website.

Went to website this morning, can't book slot any more - only able to book slot if they've identified me as over 70 or vulnerable (i haven't had any email from Sainsbury's) message saying if your vulnerable and we haven't identified you as such ring the 0800 number - permanently engaged, then got through and disconnected, finally got through, message about their revised opening hours, no mention of how to register as vulnerable and told to go to website - basically go around in circles.

Found an email address for customer services - sent email, got message back saying we don't use this form of communication - go to website.!!!

Found email address of Mike Coupe CEO - sent the email to him. Utterly disgraceful.

I'm so sorry. This shopping business is an absolute nightmare. I can't begin to express the risks I have had to take just to try and get basic essentials - and then not managing to get most of what I need :(

Thanks,was going to try this morning but shan`t bother now.Can do without that kind of stress.Luckily I have family nearby,just wanted to be independent as usual.

I agree, I see no reason why I am not classified as priority, I am disabled, I have had a disabled badge from the council for several years, so why am I not on their list? They say they "know" which customers are priority, but they clearly do not.

Are you an existing customer, if not most supermarkets are not taking on any new customers now, they are looking after their customer base that have been using them for a while. Do you not have any community groups helping vulnerable people, alot of areas have set these up. Good luck and hopefully you have some good neighbours that are looking out for you.

What is wrong with you? All you are doing is moaning at an organisation that IS helping some people. They are overwhelmed, but trying nonetheless. Some people on this site are dreadful and use the site as a playground.

What's wrong with me? I've been a Sainsbury's customer for 30 years, have been trying to contact them via all methods since last Wednesday and failed. I'm at risk at mixing in crowds and am meant to be social distancing , don't have transport and will be running out of food soon - so yeah, you're right, what's wrong with me!

It’s your attitude. It stinks.

Sainsbury’s online business is 4% of their total. They can’t suddenly put 100%, 50% or even 10% of their sales online. Not enough vans. Can’t answer calls? - not enough people. Can’t answer emails? Not enough IT. Demand has gone through the roof and ordinary people are doing their best to cope. They are probably fielding millions of calls and site visits like yours, on infrastructure that was built to cope with thousands.

Ask a friend. Pop in on one of your 3-4 hour walks. Write them a letter, just be nice. Don’t bite the hand that feeds you.....literally.

Can you honestly put your hand on your heart and say you are helping.....

Do you know (well, clearly you don't), you could have left off that disgraceful first sentence, reworded the rest of your 'reply' more diplomatically to get across the message across to Spirit who probably already knows the customer care staff at Sainsbury is beyond busy.

No need to be unpleasant, Tiggersboom, really no need.

I chose the words deliberately and they were observations, not insults. I saw a very bad attitude towards people who are working hard to fulfil people’s needs. Only today, someone has been insulted in similar fashion by a number of people and ended up in tears.

If someone says Sainsbury’s behaviour is “disgraceful”, I have no problem responding in kind and saying their “attitude stinks”.

Would you accept NHS staff being told they were “disgraceful” if they were overwhelmed with demand? Of course not and the same applies to anyone else working hard to fulfil service demands.

Right. Thank-you for your reply, I now know to avoid reading your posts. Have a pleasant evening.

Probably best. Hope you have a good evening too.

itsme63
itsme63
in reply to Tiggersboom

Tiggersboom I'm sure alot of people are struggling. Has anyone rang Age UK, I know there are a lot of volunteers in my area..

I've done exactly the same!! Can't get through to anyone.

rob54new
rob54new
in reply to Maisie2014

We had an email from them too that my wife is in that classification. I had had an order in the basket for nearly 2 weeks but had been unable to get a slot, until today when at 7am I looked and nothing changed until 8am when suddenly a day (Tues) was available, so I was able to do it quickly. I made a few amendments later, which was a bit dodgy as the site locked up but managed it OK. I doubt that half of it will arrive come tomorrow judging by the state of the local store!

Hidden
Hidden
in reply to rob54new

I think that, on occasions they keep some stock out the back, away from public access, for home delivery. Easter & Xmas, they keep a supply of Easter Eggs and Selection Packs out the back, or certain meats/ drinks etc that tend to go rather quickly.

If they can do it then, why not do it now for milk, bread, pasta, toilet rolls, soap, hand sanitisers etc? Because now, they are providing a service as opposed to running a business.

Times have changed for now, only greed will take it back to how it was...

I am currently off as I has this dreaded 'thing'.

Am not looking forward to going back to work as I work in online shopping for Tesco. My job though is phone based dealing with complaints. Think I will need an even thicker skin than normal

ahk59
ahk59
in reply to GillMac1

Sorry to hear that,hope you are getting better.And folk are kinder to you on phone

Hidden
Hidden
in reply to GillMac1

Hope you hol out going back for as long as possible. Miss the comradarie of Tesco Dot Com, and even some fo the customers when delivering - but the rudenss of some of the instore customers or those at home who expected Harrdos for the pric eof Tesco - just plain nasty.

GillMac1, so pleased to hear that you are clearly on the mend. All I can say is don’t rush back, people, including me, have become so used to having a huge choice of unnecessary items that we forget how easy it is to live well on much less. Hope you continue to improve x

Yasyass
Yasyass
in reply to GillMac1

Glad you’re feeling better

8 days ago I eventually managed to book a slot for Asda for 4th April - nothing for any other supermarkets available. However, yesterday afternoon I went to add to the order and some additional slots had appeared so have managed to book one for tomorrow as well. Of course there's no guarantee that you will receive the items ordered and there maybe many substitutes. I think that not receiving what we usually have (preferred brands, supermarkets etc) is something we will need to get used to, at least for now. I need to stay away from shops as much as possible. Am 66 with several chronic conditions. I also am carer for 88 year old mother who lives alone so need to take her shopping in as well.

ahk59
ahk59
in reply to benjijen

Glad you managed to get a slot.Stay well

Our Asda has just magically made April disappear... The slots were there yesterday (all full of course) but today you can't go beyond the end of March...

Qualipop
Qualipop
in reply to benjijen

Yes a friend with an 89 yr old mum living with her just got clock and collect from asda for APril 6th

Sunnie2day
Sunnie2day
in reply to Qualipop

Our next C&C from the car park at our nearest ASDA is 13th April. Home delivery is booked to May and no slots are available yet to book for May.

Yea April 10 click and collett only thing i got Good luck

I’m disappointed that the online delivery services created their own problem by over-committing, spreading the panic buying to their existing customers. Also their communication has been terrible with mixed and inconsistent messages and regular customers not knowing whether or not they will receive deliveries until they arrive - or not.

I can't find slots anywhere within 3 weeks. Although at 68 I am under 70 I do have multiple medical issues. I'm hoping for an NHS letter to get help with getting food. I am OK for about 2 weeks I think apart from bread and milk and soon salt so I shall have to go out to see if I can get anything at all

I don't have a car so use bus to get to the supermarket as a rule. I have enough tins but lacking bread, fruit & veg but none of the 4 sites I have used in the past to deliver have any delivery dates left for the whole of March. My sister in Bristol is in the same situation. I am not going to worry for another week.

ahk59
ahk59
in reply to Meenzer

Yea it was the fresh stuff I wanted.All sites I used never even had slots for first two weeks in April

san_ray70
san_ray70
in reply to Meenzer

Most areas have good samaritans who will get shopping for people who can not get out. Ask the church or the council for help, some dissability companies charities are still running. Good Luck.

Morrisons have started a box of essentials for two people, delivered by DPD but that is the same. Tried to order for sister & just sits on the payment screen for last 30mins. Good try yet not possible to use. Nearest supermarket for sister is 1 mile away,

Qualipop
Qualipop
in reply to Meenzer

Morrisons website is overwhelmed and went down yesterday

080311
080311
in reply to Qualipop

Still down, have a delivery booked for next week was going to add a couple of things! had email saying where I could normally amend my order the night before my delivery now it’s 72 hours before. I will just keep trying, did have a second email saying they have changed my delivery instructions to make sure delivery driver knows we are self distancing.

Qualipop
Qualipop
in reply to 080311

I added one item yesterday for this thursday's delivery. They were asking everyone to complete orders 48 hours in advance but I never got a confirmation email so I rang. It took an hour on hold to get through; probably worse today.

080311
080311
in reply to Qualipop

Just managed to log into Morrisons and amend my order for next week, though doubt I will get all that I have ordered. Still couldn’t order toilet rolls.

Qualipop
Qualipop
in reply to 080311

Well done. I shoudl know on Thursday just ow much they have. I amended my order Monday morning and panicked when I didn't get a confirmation email. It took me an hour to get through on eh phone to ask them t o check it. They did have toilet rolls last week although a different brand. Who can be fussy these days LOL. I didn't order as we still have a bag.

080311
080311
in reply to Qualipop

Fingers crossed you get most of the things you have ordered. Shopping as become a stressful business!!

Qualipop
Qualipop
in reply to 080311

They will send what they can. I just wish I could get another delivery guaranteed although I am on Sainsburys vulnerable customer list and they had slots available this morning but apparently they have far less stock than most places. It will get sorted eventually. My son is in a worse position. He doesn't drive, is working from home. Only way to get to a sore is by public transport which he's scared to use. He has a delivery book for Friday but hey emailed to say they are no longer delivering in his area so he doesn't know if they will turn up and now he's ill and can't go out ( NO, not Corona). Good job I was brought up by the "Make do and mend" Generation. MY Mediterranean diet's certainly gone out the window. We may end up on milk and eggs from the milkman LOL. Be nice to have bread though! I have an ancient breadmaker but no yeast

080311
080311
in reply to Qualipop

Have yeast but very low on flour! Have a great recipe for no knead bread, if you manage to get yeast! My home made bread was good for holding doors open but since using this recipe it’s very eatable.

Qualipop
Qualipop
in reply to 080311

Hahaha thanks, IF I ever get any. I got flour last week so could make do with a flat bread. Hope you don't mind but I just followed you so I can find you to ask if necessary. All my breadmaker recipes demanded dried milk

080311
080311
in reply to Qualipop

That’s great, followed you back. the recipe I found on you tube, it’s the easiest thing I have ever done, I mix it in an afternoon leave it overnight and bake next day it’s amazing no hard work involved. Like you brought up by a mum who would make do and mend. If she was still here she would be telling me to shake a leg and get on with it!! Take good care. Pauline

Qualipop
Qualipop
in reply to 080311

I was born 2 months before the NHS started when rationing was still in. I remember getting orange juice on the doorstep. Lack of fruit gave me rickets as a small child. Mum had gone through teh war so would turn sheets side to middle and sew them when they got thin; use up every scrap of food in some way; nothing ever wasted. She even taught me how to cook using a hay box.

Yup but we've started using the click and collect services. Not available in all area though.

Please look at local facebook groups for coronavirus support and details of local shops delivering free. Some round here also delivering goods from other local shops. Try farm shops too many are delivering. Or just phone local veg shops etc. Ours said they'd been delivering for 50 years!!

Fruit and veg can be washed in soapy water and rinsed well. Discard outer packaging using gloves when possible.

ahk59
ahk59
in reply to Bagrat

Thanks will give it a go

I’m lucky where I live. I’m near a few farm shops, two of which are walking distance away. We also have a local post office who offers delivery of essentials free of charge. We have a local neighbour network who are all offering help. My Sainsbury’s delivery is coming this afternoon but some items are missing ie toilet rolls, bread flour and yeast. However I can buy bread from the post office if I order the day before. It’s going to be tougher for a lot of people so kindness and care for each other is very important. Take care everyone.

Hello ahk59. I am the only 1 self isolating here. So my wife goes shopping either early morning. Or late afternoon in the week. When its less crowded. Or check google for NEXTDOOR. Then put in your postcode. If there is a group near you. A lot of set up community groups to get shopping for people self isolating. Hope this helps Brian

ahk59
ahk59
in reply to Bingo88

Thanks for response,appreciated

Anne

Morrison’s are doing food boxes two kind a meat one and a vegetarian £35. Food samples on web site. Essentials they send out by courier next day I think

I know Tesco are recruiting like crazy at the moment to get more availability for the online side of things. Hopefully things will start to pick up soon. Its worth it to keep checking as they add slots and they can disappear within minutes.

We are lucky in that we have a Milkman. Rare breed these days. It costs more than buying it from shops plus a v. small delivery charge but it's worth every penny. If I forget to put a note out for him for any changes I have his phone no. and txt him. We live on an unadopted rough road and have a steep path to the house so we try to make sure he doesn't have a wasted journey. Besides which you never just buy milk at the shops, you always come away with a bag full which costs more than the milkman.

I just checked Sainsburys as a long long time customer. They had sent me an email and today has deliveries for Thursday but it is only for existing customers bless them. They tried yesterday but it didn't work. Morrisons website is completely down from yesterday. You should ask on your local FAcebook Group for a local milkman who delivers to teh doorstep.

I got an order in on Amazon Prime Now service this morning for delivery tomorrow lunchtime. Worth a look

People are pre booking the next three weeks slots. Not right

Except Prime Now have cancelled both orders for today.

Did they tell you why? I was thinking of trying Pantry for peanut butter but if they're just going to cancel I may not bother trying.

Hurray it arrived anyway!!!

You may also like...