How easy is it for you to get an appointment or telephone appointment at your GP surgery? What do you have to do to get one?
At mine, it is easy to request a repeat prescription through my pharmacy but non-repeats I need to speak to a GP/nurse practitioner.
But they have no pre-bookable telephone appointments, and to get a same-day telephone appointment you have to call then at 8am, and keep calling until you get through. If by the time you get through 2.5 hours and 84 attempts later, there are no calls left, you have to ring back the following day.
They also have an e-Consult system where you can fill out an online form and they will either call or text you back within the next 2 days. But it's very basic and if you haven't got any of the problems listed (eg. meds side effects), it won't let you complete the form without lying - and there is nowhere to say where you've had to lie. If you select breathing problems, it instantly goes red and tells you to call the surgery - who haven't got any calls left... Also they have the option of texting you instead of calling, so if you have asked questions, a text merely saying they've sent a script to the pharmacy but not addressing any questions is unhelpful.
If you do get through, the call could be any time up to 6:30pm so you can't do anything noisy like vacuuming, or take your phone down the garden where the reception is bad, in case you miss the call.
How does it work at your surgery?