Hope you are all well
I've not long got back from doctors on call and would really appreciate advice about what happened there
Our neighbour cut their grass yesterday and it went straight for Holly's chest. I got antihistimes from the chemist and ws multi-dosing her until I felt she needed further help. I got an appointment at doctors on call and the doctor seemed really nice. He offered to nebulise her and see how things went. This has really been standard practice with Holly so I wasn't concerned.
After he had set up the nebuliser he left and we amused ourselves, however 45 minutes later when the solution was only half done I went to look for him.
I asked him why the nebuliser was taking so long as previously they only usually last about 5/10 minutes.I really must stress that I was really polite and just curious.
Well to cut a long story short he totally lost the plot. He said that I was questioning his medical expertise and ssaid that he had worked in intensive care for 15 years and said how dare I question him. I explained that I had only asked why it was taking so long and he got out of his chair and pointed in my face and shouted that it was because he had diluted the solution. I was horrified. I explained that I felt really intimidated and by this point Holly was crying. He grabbed the mask off her fasce then and I said that I felt scared that he was being aggressive towards me and Holly.
In reality the whole incident took place over a couple of minutes but by the end of it Holly was in tears and I was physically shaking.
We have had not so good experiences before but nothing to this extent. I have never left any treatment area before Holly's treatment has finished.
I want to make a complaint about this and the receptionist on duty said she would support me as her and the people in the waiting room apparently heard every word.
Can anyone tell me how I would go about making a complaint.
Sorry about the v long post but I am just so upset.