Hi, does anyone have experience of dealing with "After sales service" teams.
My oven broke down last week, I have e-mailed the service centre three times and phoned the call centre five times to be promised yesterday they would call back lol
I am still waiting!
Aren't we supposed to lead a stress free life and eat well after COPD diagnosis?
I just don't know how to deal with their total lack of professionalism.
Any ideas?
Many thanks
Steve
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welllaners
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Having worked in a shop selling ovens etc. We would have always recommended that you contact the manufacturer/repairer direct as that way you can book a callout without any to or frowing but in your case i would go into the shop and explain that you have repeatedly tried contacting the 'authorized repairer' without any joy and that you now wish them to take over and arrange the callout.
Take your receipt and any additional warrenty details with you. Dont be fobbed off it is their responsibility to deal with it as it is in the shops own guarantee period. The guarantee probably states repair rather than replacement unless they cant fix it.
Good for you. Hope you remember to get your receipt updated or a new one for the new oven when it is delivered. if not get the driver to sign and date to say he has delvered a new replacement one on your original receipt.
My advice will probably be too late on this occasion but in future register your chronic health condition. People with chronic health conditions get priority care when any of the utilities fail, power cuts etc. I am sure it will help speed things up if your cooker broke.
I have boiler cover and they came out within 2 hours last time. If they can't fix it I can stay in a hotel.
Many thanks, I will remember your comments, I am in the early stages of COPD so I am getting used to the lifestyle changes I have to make to slow down the progression. I guess I am old school, when I expect service centres to actually do anything!
The best suggestion I can m,ake is call your local trading standards, who will tell you the proceedure or if you paid with credit card call the credit card company, my experience is one of much the same in this day and age take your money but no back up when things go wrong, There are some good companies but they are few and far between. Professionalism does not seem to exist and customer care is poor in some companies. Good luck with getting it fixed or replaced. Cant even rely on repair insurance these days.
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