efficiency in communication 2014

[Nikkers]

Firstly, I'd like to thank everyone that replied to me yesterday ad gave me advise. This is an update on what happened.

Following your advise, I called my local County Council. "Oh no, they said, nothing to do with us, you need Benefits office."

Call Benefits office. "We don't do anything like that, they say, have you tried Age concern?"

Call Age concern. "No sorry, we can't help with that, have a word with your local council."

Call Local County Council- again and tell them what's happened. "I'll put you through to housing" says the lady on the reception.

"Not something we can help with, sorry." Says housing. Try the District Council.

Call the District Council. " You need to call the Job centre, they say. There's a scheme called a "Community Care Grant" that can help with things like this, and you don't have to repay it!"

Great, I thought? Go on line and find the Job centre number - call them - then it begins!!!!

"If you want to claim Jobseekers allowance - press 1. If your calling about a claim you've made but not heard - press 2. If you're calling for a job reference number - press 3. If your calling about an interview - press 4. If you're calling about opening hours - press 5. For all other enquiries please press 6 or hold the line to speak to an advisor.

So you hold the line listening to some rap c*** music, for what feels like hours, then at last get to speak to a "human." Who then proceeds to tell you that the scheme was axed in March 2013!. "But you could try the Citizens Advise Bureau, they have something called "Local Assistance Network" which helps sometimes. I'll give you the number."

Call the number given - wrong number, dead line.

Back to the computer to find alternative CAB number. They all turn out to be staring with 044 which costs an arm and a leg to call - so no thank you! Go back on line to find an alternative to 044 numbers. None directly in my area, but a couple within the County, call one of those.

A slightly breathless woman answers saying "Sorry I'm so busy right now, can I call you back?"

Needless to say, I'm still waiting a day later.

So there you are. The world communication service today. What happened to the time when you dialled a number and was put through to whoever you wanted. I object strongly to speaking to robots and having to listen to endless drivel about "Did you know you can do this on line at etc .etc. etc." YES! OF COURSE I B***** KNEW, BUT THERE'S NO ANSWERS ON THERE AND IT SAYS TO CALL YOU !*@~#@+

Feel better now I've let off steam! lol.