Is the chat access broken?

[Mascouche]

At the top of the page where it shown the icons for My Feed, My hub, Chat and Alerts, I can see that there is a message waiting for me in the chat.

But when I click on the chat icon, instead of bringing me to my chat message, it is just looping continuously on healthunlocked.com/messages and nothing displays aside from a loading icon.

It the chat system malfunctionning for everyone or am I a special case?

To whoever wrote me, I am not ignoring you. I just cannot see your message

[Mascouche]

I noticed just now that the same thing is impacting my alerts. While I see a list of alerts, if I click on one of them, the page healthunlocked.com/notifica... just loops on itself.

[Mascouche in reply to Mascouche]

To clarify, Alerts only loops on itself, at least in my case, if I choose View All notifications.

[Mascouche in reply to Mascouche]

And I've tried with two different browsers (Chrome and Edge) in case there was an issue with my browser

[CAMPSOUPS]

Same here.Tall Allen alerted Health Unlocked to the issue.

[Mascouche in reply to CAMPSOUPS]

ok thank you. I now know that I am not alone

[GeorgeGlass]

Darryl knows about it. He left a message saying to contact [e-mail]. I just emailed it. I'm sure it's systemwide, so no need for anyone else to message them.

[marnieg46]

I'm experiencing that problem too and have sent a message to Technical Support but as yet no joy!

[Hidden]

Try clearing cookies, cache etc.

[Darryl Partner]

Good for everyone to send email to support @ Healthunlocked.com

[treedown]

Mine is working fine.

[Darryl Partner]

Since 3pm yesterday some members will have noticed that Private Messages & Alert Notifications had stopped working properly - thank you all for your patience whilst our tech team have been working on a fix.

The issues have now been resolved by the tech team so all site functionalities should be working smoothly again. If you are still experiencing issues, please log out of your account and log back in again.

We really appreciate those who reached out to let us know about the issue, it helped us catch this problem quickly so we could resolve it for you.

If for whatever reason you are still having technical difficulties, please do not hesitate to reach out to us directly via [e-mail]

[maggiedrum]

I have the same problem. I notified HU as well and they say they are working on it. Since you above have the same problem I suspect they will make it a priority. Or they should. I will keep sending complaints until they fix it.

[Mascouche]

Seems to work fine now