I have moved from long term relationship in a private practice Med Onco to a Med Onco located in a major Hospital Group Setting. Formerly, I sent questions via the Dr's web portal message system and received answers in a reasonable time, especially in higher priority instances.
I am in the middle of my first experience with my new Dr ( who I like and is a major player in the field). There is a web portal and the mechanism to send the Dr a message exists, but was told it does not work. I just sent a message to their site's webmaster and they are currently looking into this defect.
I called the main Dr number and left a message about a recent blood test that is out of normal range. The person at that desk was very friendly and said that she was tagging the message as "urgent." I voiced my concern that I am a new patient and didnt want to be labeled a "difficult patient" , especially as I havent built up a long term relationship yet. She said dont worry, there are no problem patients there. After a couple of days and not receiving any answer, I left a voicemail with his nurse that is on my case, am awaiting any response.
I would imagine that in a large hospital setting turnaround times are quite different than in a private practice setting. I dont know what is typical, normal or acceptable in this new setting. I would appreciate what others, who have experience in my new type of setting, are having and what they feel is normal and acceptable.