They said they mistakenly reject my referal entwithout letting me or gp know that means referal is in the middle of nowhere then gp asked me to call them they told me to call audiologist , they let me such unnecessary waiting for weekAnd i even have to explain with fatigue that sometimes they should know better, however they do thing sooo separately, and anyway i m going nuts
Nhs disappointment: They said they mistakenly... - Tinnitus UK
Nhs disappointment
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Toughmathew
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27 Replies
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that’s sad. But don’t forget NHS is free.
Must answer is i dont know, you have to seek the solution its on your own
When you sad its free i get it but your point being? Are the staff all voluntareers or paid? And i am not complaining about the waiting period at all.
my point is. We as taxpayers pay a lot of money in our taxes in order that the service is free at the point of delivery. NHS staff are paid.
Your complaint that someone made a mistake? What is that to do with this forum?
This forum is for people to get hints and tips about how they might best deal with medical problems, it is not a forum for administrative complaints which we cannot help with.
Many times I have asked you if you have read the website of the specialist charity Tinnitus UK or contacted them and I cannot recall that you have ever said that you had been in touch with them. But you keep posting here.
My bad , but you know t really make people emotional when it comes to stumbling block in med no offence
Actually i i did contact them anyway sorry for being emotional
Yes so i agree in your first para absoutely taxpayer paid a lot to sustain nhs to get free service and i am convinced thats why its not so demanding to expect some effective nhs system if thats what you re saying
I agree that we should expect a certain standard from doctors and nurses and admin staff.
What I don’t agree with is that you, Toughmatthew, spend a lot of time on this forum grumbling about things that we cannot help you with. If you continue to do so I shall ask the administrators of this forum to ask you to stop posting grumbles about your issues with medical,staff that we cannot help you with.
NHS isn't free! We pay for the service!! We now have to pay for dentists as they are no longer NHS in our area! Where is our money going? We are paying for a service we are not getting 😒
free at the point of delivery for most things. As I said in my post, we pay for this through our taxation. I agree that the service isn’t good and we should expect better but this is not the forum for this topic
I don't get what you mean by point of delivery?
Yes as i said its not about the queue the queue is long is understandable its about their service not directly in front of the dr but even procedure error especially in local gp clinic sometimes they hire even power hungry receptionist which of course the head of the clinic would know, try to block as much as possible to see the dr seems is their goal anyway thats just my personal point of view in my clinic of course i wouldnt diclose name the ggoogle comment when u see lots of one star no one which is real or fake but when some low ratinf comes there must be suddenlt five star sayinf their receptionist is extremely polite and sympathnic anyway i think not until when people personally encounter some unreasonable treating , they would think its just a way of life, i even know some nhs neighbour, they even think its nothing else but normal, and say they dersve more respect, so its a just a matter of opinion
Mathew, a lot of people here understand your frustrations as they've all experienced them to some extent. I have to doubt that receptionists are being power hungry - it seems more likely that they are doing what is asked of them, often by clinic managers and senior staff, which is to prioritise people in the greatest need of help and support.
As tinnitus patients unfortunately are rarely seen to be in that category, it may well be the case that you are encountering what seems like obstructions.
It might be better to take the concerns that you appear to have about your local gp service directly to them as they are more likely to be able to act on them. Whilst we can empathise with the difficulties that you are encountering, we cannot do much more than this.
It's a 48 week wait where I'm from.
Toughmathew• in reply to
No it not about long queue its about mistake i know human makes mistake they need me to rectify it and the stupid and uneccessary time its on me, no discretion and also i sometimes need to explain and do better job than the hotline guy
Anyway yes its free
Toughmathew• in reply to
Resources is limited i get it i am talking about the messy or no internal communication is there
They said they pressed wrong rejected, should have refer me to audiology even its under ent , to make something back coreect is exhausting and also kinda like begging a pound is street
Its so nice for example to answer its morning shift coworker who is responsible u have to call next morning while i do call, its not in their department
Then its not their subdepartment
While u find the right one, hi what can i do for u please explain from the square one, oh u should discuss with your job we dont know about what fault or whose fault, we dont have your recor
Christ, social care should have more social worker to deal with stuff like that especially for peope whos head keep ringing and static moving
please Toughmatthew I’m asking you to confine your posts to issues that you think we can help with and do not moan about admin problems that we cannot help with.
Just share some frustration yes i know its free service, i understand, to even take it step further is beggercant be chooser however the reason i asked about if nhs staff is paid , is that , on the other hand , they shouldnt more responsible and empathatic rather than literally need a patient to solve what u so called admin issue
And also maybe not in uk coz of different med system, there are some medical social worker would be supporting their gp consultation, its not the English issues,they re there to facilitate the process , and yes you might find it i emit negative energy here , but i am telling you the whole truth, maybe i have my problems too like i cant express well in clinic or whatsoever, i think sharing tinnitus consulation doesnt mean any harm, or maybe some people got the similar experience and can offer some construtive opinion rather than being asked to confine my post
Why don't you just scroll past if you aren't happy with his comments, they aren't hurting you. He is obviously upset and needs to vent. We don't get moaned at for venting on they thyroid section. You are basically pushing him away which can be very dangerous.
the reason I do not just scroll past are thus
1. His posts are difficult to read. So in order to give justice to his posts I have to read them.
2. We should be mutually supportive. To continually grumble, and to continually ask the same questions (those questions that could easily be answered by the charity concerned) is not helpful to anyone on the forum.
3. New posters are arriving all the time, so it must be off-putting for them.
Maybe read and if you don't like it don't comment. It's not up to you what does and doesn't go on the forum. He isn't hurting or being abusive to anyone. If he is struggling because of being let down and needs to vent or someone to talk to you are trying to stop him, which as I said can be a very dangerous thing. Just have a heart and a bit of empathy, we all know how hard this condition can be. Some people cope better than others, some people have friends and family to turn to, some don't. Just please be kind.
And i just stated the fact and my direct and subjective emotional without any personal insulting anyone, i think at least i deserve some respect for that dont i
And sometimes i guess u re local u know a lot at least for immigrants they might not so familar with the nhs system, or some local even implied there is some so called skill but i wouldnt use this word at least better communciation bewteen dr and patients so that thing will go a bit smoother
TinnitusUKPatPartner
As this thread is not really advancing and is becoming a source of frustration, I'm going to lock it.
Also worth stating that repetitive posting on issues not related to a forum's core topics isn't in keeping with Health Unlocked's forum guidance.
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