First came the patients choice where we could choose which doctor at whatever hospital we liked to make life better for us we were told.
Then came choose and book where we the patient could book our own appointments at hospital and make life easier for ourselves we where told.
Only problem is when you use choose and book you cannot stipulate which doctor you get to see! I only found this out after trying to book on-line and then on the phone after that failed!
I won't go into it any further due to the bad language I am bound to use and don't want to offend anyone.
I think the polite way to put it would be "couldn't organise a knees up in a brewery".